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Original Comment Yesterday we picked up our rental car from AVIS at Boston - Logan International airport. It was a One-Way rental and we were returning it the same day (3 hours later) to PVD - TF Green Airport in RI. We live in RI and originally were to be picked up by family but they had to work. We researched options to get home and found this to be our most reasonably priced alternative. Boy were we wrong! We got home about 3:30 pm ET from Boston, dropped our bags quickly in the house and then set out to return the car to PVD TF Green Airport about 15 min from our house. My partner followed me with our car. I went and filled up the gas take down the street from the airport. Pulled into the rental garage, spoke with the AVIS employee who confirmed that he would email me our receipt. I asked if he need to see proof of the gas being purchased and he said no, he could tell we filled it up. <br /> As we were driving home, I saw an email come in from AVIS. I never in my wildest dreams expected to see the receipt with a charge of $8,693.74!!! Not to mention we also had a second charge for $287.40. I immediately called the Logan number thinking that's where I needed to start. The person dismissed me rather quickly and told me to call the 800 - national number. I waited on hold for close to 20 minutes before a person by the name of Joseph came on the line. After providing him all of my information and sharing what happened, he proceeded to tell me that I would have to wait up to 24 hours for this to be fixed. It took AVIS all of 3 seconds to charge my card $9000+ and I had to wait an entire day (he said possibly two) for this to be resolved. He doesn't know what my financial situation is. What about customers that have no other means of income or financial stability? AVIS maxed out my American Express with this charge. I can't imagine what would have happened if I used my bank card?!?! Not to mention that tomorrow our rent is due and luckily we have the means to afford this mistake but that is not the point. This is a ridiculous error on AVIS' part and what's worse is I can't even get in contact with the local RI office to talk with the manager there. I feel the employee that did this needs to be held accountable. This is NOT okay. This is more than an attention to detail error! You should be ashamed of yourself for allowing something like this to occur. Not to mention AVIS hasn't even tried to make it right. I will NEVER rent from AVIS again. I would rather walk home from Boston than set foot in another vehicle from AVIS. I expect someone to contact me about this.

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