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North Face Corporate Office

North Face corporate office headquarters location, phone number, address and feedback

Please find details for the North Face corporate office below. We do our best to keep this information current, but if you are aware of any updates to the North Face corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
The North Face, Inc.

VF Corporation
2013 Farallon Dr.
San Leandro, CA 94577
United States

Phone: 510-618-3500
Fax: 510-618-3531

North Face Corporate Office Comments

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I am a big fan of North face I own 4 jackets my self and have bought my granddaughter 6 so far I have a Hyvent and have misplaced the liner from inside and was hoping I can get another one Please help ... Thank you so much the Jacket is a Small Mustard Yellow and Grey

jhknebel 1/28/14 11:17PM

I am writing to advise you that I will NOT shop at your store again. Yesterday I shopped at your Victor Ny store and paid for my purchase with a check. I was told that my check couldn't be processed . When I asked why I was told that TeleCheck wouldn't approve it. I explained that in late November I had written a similar check amount and also in early December and there wasn't a problem with either one of them and that have long cleared the bank. The employees couldn't have been nicer but they obviously didn't know why this check couldn't be accepted. When I called TeleCheck they told me that it was because I haven't had enough "credit history". When I asked what that meant she told me that I haven't written enough "small amount checks". I will not be forced to use a credit card at your store and I will NOT be making any small nor large purchases at North Face ever again. I will be visiting my bank this am and sharing my experience with them as well. I will not be humiliated by TeleCheck in your store EVER again. Goodbye North Face!!

Disgruntled shopper 12/18/13 6:22AM

I have purchased 2 Osito (soft) northface jackets for my daughter for Christmas in the past two years. I have followed the care instructions and they look matted. The second one she hasn't even had a full year and already is looking terrible. I don't understand why they wear so terrible?? Her pink one is just awful looking and it looked like that shortly after a year and her friends asking what is wrong with the jacket??? These coats are not cheap and I am very disappointed in these coats. Highly debating even buying anymore of these as I know she would like another color this Christmas. Are there any guarantees????

Petals 10/23/13 9:34AM

I am in desperate need from Someone within The North Face corporation!!

I purchased The North Face tri-climate jacket and noticed soon after that the Velcro was damaging The North Face embellium threads.

I began e-mailing your customer service and the warranty department. To which I did receive a return e-mail stating your company was aware of the problem and informed me to return my coat for repairs. I then called your toll free number and was informed I must have a return form with my jacket sent for repairs, therefore the person whom I spoke with took my address and did mail me the form.

At that time I completed the form and returned the item to the only address I was given.

The North Face

P.O. Box 1817

Appleton, WI 54912-1817

As of July 7th the tracking number to this item has shown that my jacket has been at this PO number waiting for pick up!!

I e-mailed your representative to inform her of this, to which she returned an e-mail , approximately 7/9/13, asking my tracking number,etc. I replied with all information requested. I have continued to e-mail and call your toll-free number on numerous occasions, and as of today 8/11/13 I Still Have Not Received Any type of Response!!!!

As winter is quickly approaching in Tennessee I am becoming very concerned with this issue..Not to mention the disappointment I have experienced with The North Face company.

Please restore my faith in the quality and warranty of your product!!

Belinda Hash

[email protected] 8/11/13 3:39PM

I have two a pair of boots that have not been warn until 3/04/13. They have been in the closet sense they were purchased a few years back because they are cold weather boots and I moved to NC Iwent to up state NY put my boots on started to walk in the woods looked at my boots they were both cracked at least eight inches on both boots and also I have a light water proof jacket that is pealing on the inside I'm very disappointed with the quality I feel your products which should never have done this.
Howard Young

Anonymous 3/6/13 8:35PM

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