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Original Comment First of all, I am highly insulted at the lack of help I tried to obtain from the customer service helpline. I was on hold for several minutes before I was greeted by a representative named Nicole who was eager to assist me with my problem using my Lowe's account card; only she wasn't able to do anything to help me. I was placed on hold again to be redirected to another rep named Shannon who was supposed to be able to assist me. Complete waste of time. I wanted to make an appliance purchase with my Lowe's card since I hadn't in quite a while and they were offering the best benefits: 5% off for using your Lowe's card, an additional promo code for 10% off plus free parcel shipping for items purchased over $49. Shannon informed me that my account had been closed and could not be renewed because they were not accepting any new consumer business accounts at this time. Yet once my session timed out, it redirected me to the Lowe's site which asked if I wanted to apply for a Lowe's card!!!!! Go figure. I HAVE A-1 CREDIT, over 800 and she didn't even want to try and assist or accomadate me in any form; ie.. by talking with a superior or any thing. I have several other cards I could have used to make the purchase but I wanted to use my Lowe's card w/ an exp date of 05/13 to do so because of the extra discount. (Who doesn't want to save?) This was simply for a window air conditioner. I also planned on purchasing a new washer and dryer in the VERY near future as well. But thanks to unsatisfactory assistance from your Lowe's representative (Shannon), I guess I'll take my money and good credit elsewhere. Perhaps they'll be happy to price match and assist me at Home Depot or Sears. I guess you all are over the top in sales and business and don't need mine. I'll be sure to let my friends and family and business associates know how "well" you treated me. (A former member since 2007) Sincerely Teresa James

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