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Original Comment I was at your Lockport, IL branch on Saturday Nov. 3, 2012 at approximately 4:15pm<br /> and wanted a bank check in the amount of 66.00 the teller named Ariel or Eriel told me there would be a charge of 10.00, I said I have thousands of dollars in this bank and your going to charge me $10.00 are you kidding me.... I have never been charged this in the past, and I asked for the Manager, and she said she was the manager, She could not have been older than 18... and there was another teller there and the both of them were laughing and snickering... I could very easily take all my money out and go elsewhere... So I went to the Lemont Branch, IL and Linda and Niomi went out of there way to help me and DID NOT charge me a fee. I have 2 premium accts. <br /> You need to train your staff better.. Totally unacceptable to me.. Believe me I will never return to that LOCKPORT BRANCH AGAIN...... <br /> Those two girls customer service is a negative 100 as far as I am concerned!!!!!!

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