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Original Comment Customer service rep reads from a pre written text and does not listen. Wanted an explanation of charges on my bill and could not get one. Seemed like the person on the phone did not have the technical knowledge to give the answer. Asked for a supervisor, was told none were available.Told rep I would remain on hold till a supervisor was available. Rep told me they could not "tie up" their line. Asked if one could call me when they were free. Still waiting.

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