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Original Comment First off I would like to say I'm very disappointed there is NOT a direct number to speak with a representive from American Airlines! <br /> I've never experienced such poor customer service then my pervious buissiness trip. <br /> I arrived at the airport 40 prio to departing, when I went to check my baggage I was told I was 3 min late and they could not get my baggage on this flight without me but they took my baggage and said it would be going out on the next flight to Dallas.. I was told I would have to be on standby for the next flight out.. I had the first flight out of the morning being I had to be in Dallas for work at 10am... I went up to my gate and saw that they were still loading the plane with luggage I even took a pictureI was so pissed! The plane took off 5 min earlier then what was stated. OK so the next flight out was around 10:20 but the flight was full so I didn't get on... Again at 2:20 I didn't get on again!!!!' I asked am I going to get to Dallas and the woman was so rude she told me she would call out my name and to sit down!!! After I saw I was not going to get on I went up to her and asked what was the problem she said all seat are full and I would have to wait until the following day first flight out 7:40 On standby.. I asked her if I would be on the flight and she said only if there is a empty seat but that flight as well was full.. I was told I could pay an additional cost around 400.00 if I wanted to get to Dallas that day... Are you kidding???? I was so desperate I was having a panic attack being my job was on the line now... I went downstairs and talk to a woman at the desk and told her everything that had happened.. She said my only choice was to go out of LAX 90 miles away and take a 10:50pm flight out and it would cost me 150.00 I had no choice... I got to Dallas at around 8:30 ( I had to fly to Nashville had a 1.5 hour wait till my next flight to dallas) am and had to track my luggage down which went without me since the whole reason in the first place was I couldn't board without my luggage) you tell me ??? OK it doesn't end there.. My return flight was this morning, I got to the airport 2.5 hours early and went straight to the Keosk to print my boarding pass. A man yelled out my name since I was checking on one luggage bag, put a tag around it and put a sticker on the back of my recept.. My co-worker and I headlined toward the long long line and went through security I boarded my flight on time an d had a nice flight... Ready to get home after missing half day of work with NO sleep!<br /> Ending to a horrible experience... They sent my luggage to New York!!!! The idiot that took my baggage put the wronge sticker on the back... Here I am now at home with none of my belonging... I was told in baggage claims I would be contacted in a hour and its been 7 hours! Nothing!!!

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