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Original Comment I am writing this complaint/comment in regards to what AA considers "Delayed Baggage", I consider it total negligence. My mother Toria Jackson, was due to fly out of Chicago O'Hare on Thursday April 18, 2013 and arrive in Atlanta but due to severe storms in our area her flight (3840) was cancelled. Her luggage was checked and obviously sent to Atlanta on an earlier flight. I called and was on hold for 1 hour 59 minutes giving details about the luggage and its content which besides her clothes, her medication was in there, I also told them that. I was told that the luggage was sent back to Atlanta on the 19th by mistake and when it came back to ORD it would be delivered to my mothers home. 3 days and 5 calls later still no luggage and AA can't seem to locate it. I attempted to try to get my mother's medication refilled and because it was recently filled the insurance won't cover it and the two prescriptions would cost her a total of $636.98. I want my mother's luggage and I think she should be compensated for this rediculous fiasco. I would like a response ASAP. my email address is listed below.

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