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Original Comment My family had the same experience as Rosa's. My daughter worked in the PetSmart pet hotel in Langhorne, Pa for several years and with the addition of a new "Manager" slowly the "old regime" of associates were weeded out and either fired or were forced to quit. My daughter has also suffered the wrath of this manager by having her hours cut to 1 day or none at all and being talked about to other managers and associates. This "Manager" also likes to throw out to everyone that she is friends with a district manager (big deal). My daughter landed a nursing job and upon giving notice on her last scheduled day this "Manager" called and stated that she was not needed. Thankfully, this was the last of the unprofessionalism that she will endure from this woman. I would recommend management training that place's the attention on the associate's that make your business by having repeat customer's not a "I am a High and Mighty Manager" that discourage's repeat customer's. I for one will not be bringing my dog back to PetSmart.

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