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Original Comment I just got off the phone with "Customer Service", what a joke, after having jumped through Cuisinart hoops for the last 100 days. I have had to prove everything, from taking a picture of the Serial Number and emailing it to "Customer Service" to having to pay Macy's to retrieve the original sales receipt. I then had to pay a professional packing and shipping company to ship the defective mixer to Arizona for repair, at a cost of $38.00 AND include a check for $10.00 for "Customer Service" to send it back to me. Well, this whole process started on April 27, 2013 and I received the mixer yesterday, August 5, 2013.....100 days to repair the mixer, which, incidentally only worked six times before it just quit, cold turkey, would not start at all. The mixer was received with a broken top, which will not go back in place due to a large crack in the top cover. It had black grease all over it and some paperwork stuck with numerous layers of tape to the broken top. When I called "Customer Service", the only thing they could suggest was to send it back again for repair. Really??? Where is the "Customer Service"??? I buy the mixer, suffer the misfortune of having bought a rather expensive lemon, and I have paid for all the leg work and end up with a very unattractive broken piece of equipment and I'm further asked to be even more inconvenienced??? This company is a joke. I will never purchase a Cuisinart anything again!!!

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