Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am currently stranded in the town of Elko, Nevada because my Budget truck broke down last night. The maintanence guy could not fix it last night so your company towed it to a hotel (which I had to unexpectedly pay for) even though the guy said he told Budget he recommend to it to a shop. At 8am I began calling however to no avail and finally at 2pm I am told the shop closed at noon and I would be stranded until Monday. I have a flight Sunday which I will miss and my wife will have to miss work Mon, Tues possibly Wednesday while being 8.5 months pregnant to care for our 2 year old since I won't be there. She is risking her job in management in a hospital not to mention the loss in compensation for two days missed work right before maternity leave. Also your customer service reps have no cust service and were rude to my wife. I would expect Someone to drive another truck to me rather than me waiting, this is absolutely acceptable. Lastly, the customer service rep had the audacity to tell me you don't reimburse flights. Your company will pay the flight difference at a minimum along with the hotel reimbursement ( I do not expect to even pay for the truck at this point) or there will be a lawsuit. I have never dealt with such lack of service and customer satisfaction.

Feedback

Your Name

Your Email

Verification