Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment During the 'update' period of faster service Mediacom kept posting a notice about needing a newer faster modem. I finally decided to order the one Mediacom offered, but changed my mind and bought my own. As I had already ordered one from Mediacom, it came in and I set it aside. I called and asked about the 'old' original modem. I as told to place it in the box with the new faster modem from Mediacom and return both to the address on their box. I returned both modems through the U. S. Postal Service, sent unregistered and uninsured, as I received them that way. Mediacom still charges me for a 'rental' modem, and the people I talk with have no idea as to how this can be rectified. As I do not have a record of my mailing, they tell me there is no way they can find out if it was returned. Someone, someplace, has to have a physical record of the serial number of the 'new' modem, and since I returned it to the address I received it from, it has to have been received and checked in. I''m sure records were kept. I believe it was 28 Sept. 2013 when I installed my own modem, and sent the Mediacom modems back.

Feedback

Your Name

Your Email

Verification