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Never go to the Worcester greendale mall location.<br /> <br /> I orderd my glasses on th2 27th of January, being told special orders take 10 business days. 10 business days later no call no email I call back, there going to take a little more time sir, I'm ok with this, a month in and I call again ( I'm the one who keeps calling) they don't have the frames so we will grab to overnight them to Ohio they will call me back and let me know. 1 week later I call again speak with store manager, he has no clue and tells me there is no order and the sales rep is off. <br /> <br /> <br /> <br /> Ok time to call corporate, I speak with a rep I tell him were going to hit the 7 week mark, I give him a ll the info and the problem, I review a email back telling me <br /> <br /> <br /> <br /> Hello Sean,<br /> <br /> <br /> <br /> I have been able to speak to the store and I have been advised that your order would need to be started over. I was advised that the delays have come because of many issues with the ordering process from the lab. We are willing to refund half of your money if you would like for us to process your order. We expect that the order will take another month to complete. I am very sorry for this inconvenience. If you would like to be refunded or if you want to go through with the glasses, please let me know. Thank you.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Ok now I call and speak with the manager of customer service about the problem<br /> <br /> If special orders take 10 business days why in hell am I waiting another month not 10 days. Now u would think I would be getting taken care off here or I don't know a regional manager might want to see why there store is failing. 7 +weeks already now another 4 (3 months total) what really sucks 10 years ago had them do my glasses took 3 days now I'm going to go out on a limb and say technology has made it easier so what's the deal. I'm mean does anyone care about doing there job anymore


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