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Original Comment I purchased glasses from lens crafters in Joliet illinois around June of 2012. I purchased the replacement plan, and used it in may/June of 2013. I was told after waiting a month for my glasses to be ready that I would have to purchase new lenses. I originally paid over 600 dollars for my glasses, frames and lenses, so I was upset I had to purchase another 300 dollar pair of lenses. After hours of talking with the associates I just went ahead and ordered new glasses. Paid for a warranty on both new lenses and new frames. <br /> <br /> Just went to the lens crafters in aurora il at the Fox valley mall, to have them adjusted. Only the second time they have been adjusted since purchased again in June of 2013. It took the lady almost an hour to adjust them and she broke the metal nose piece arm. Talked with the manager and she said they are not responsible for breaking them. She would not give me the name or number for anyone above her. This is crazy. I spent over 1000 dollars on these two pairs, with warranties and now I'm being told there's nothing they can do. They told me to drive to joliet to speak with them cause they were purchased there, but they are going to tell me they did not break them, and to go back to aurora. I am having surgery in 13 days. I need glasses to see. I'm legally blind. So to tell me they are not responsible for breaking my glasses is crazy. Something needs to be done. This is the worst customer service I have ever experience ever in my life.

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