Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am pulling my account and will never do business with this bank again. For the third time, since I have been a "valued customer" of this bank, my account has been defrauded again. I reported the fraud and was told that the money would be credited back and the fees credited within 4-5 business days. I was also told that because the account was now over drawn that in order for me to elect to overdraft my account all I needed to do was bring the account balance to the positive and I would be able to over draft my account again but would not be responsible for overdraft charges because of the credits that would be applied in the coming days. It is now day three of this absolute craziness that is my banking experience with this company. After being told to bring account to the positive, I was then told it would be okay for me to use my card at the ATM. Tried to use ATM and could not get money out. Called customer service and they said there is no reason why it was denied and could not tell me what the problem was. Bank manager and teller both told me that I could use the card according to what they know and they can't explain either. Called customer service and they said that because my direct deposits had not cleared that was why I could not withdraw money Had to wait until those cleared by 7:00am the next day. the next day at 11:00am I attempted to withdraw money and I could not. Called customer service again and they said that it showed that I should be able to withdraw and cant figure out what the problem is. Disputes department said that I could not use card at ATM for cash because system has not updated. Told me that I could use my card for purchases but not cash and in fact they also told me that I could get cash advance from store if they do that and that I could get cash that way. Went to grocery store to buy groceries and went to use my card and it was denied. Look like complete fool and had to leave 200.00 worth of groceries sitting in a cart when I left the grocery store. Unbelievably embarrassed!!!!!! came home called customer service and was told again that they show that there is no reason for the card not to work and cant explain it. Card active, account active, overdraft active. WAs hung up on by customer service and supervisors alike several times. was told by one customer service rep that if I was a better money manager that I wouldn't be in this position in the first place. Mind you, someone stole money out of my account so what that was supposed to mean I have no idea. Thought I would try one more time to figure this out and called customer service who keeps trying to transfer me to disputes department who says they cant do anything and that I have to talk to customer service. Anyway, now am being told that because the overdraft amount is "so large", the system will not allow continual overdrafts so that is why I cannot use my card at ATM Or at store. Then they said that the system will not allow an override of those fees, mind you these fees are going to be credited back to my account because it was my money until 2-3 days from now. which does nothing for me since I have no cash and no way of using my card to by groceries or anything else for that matter. SO here I sit trying to figure out how a bank can hold me hostage from my money that was stolen from me so I can feed my kids. One customer service rep supervisor seemed very proud of the fact there bank gets disputes resolved in 4-5 days as opposed to other banks who do it in 7-10 days, again, how does that help me get through and feed my kids for the next 3 days. I am so frustrated and furious and totally dismayed that no one seems to be able to give me the correct information or be able to do anything sooner to get me MY money. Hense why I will be leaving this institution and their very unprofessional customer service. I am not a wealthy person and I do live paycheck to paycheck and having my account cleaned out by someone and no way to access any money for 4-5 days to feed my kids just seems a little to much to ask of this "valued customer". They say that they record calls for quality & training purposes and I certainly hope that is the truth because someone needs to look and listen to what is going on and maybe some retaining needs to occur. Having 8-9 different people tell you something wrong 8-9 times doesn't seem very customer service like to me and shows the lack of either knowledge or just complete disregard for the customers. Being hung up on because you are trying to understand and figure out what is going on with your account is deeming and belittling and I wont go through that again. If the only thing I can do is write a review to warn others away from this institution then that is what I will do. You may have taken my money............... but you haven't taken my self respect or my fight for what is right.

Feedback

Your Name

Your Email

Verification