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Original Comment I went to the Evanston, IL club on 10/30/16. I bought groceries, then I went to the Café and bought one slice of pizza and one pretzel. When I paid, the cashier said it will be 2 minutes for the pretzel. I waited 10 minutes and no pretzel yet. I asked the cashier nicely if the pretzel is ready and she got mad at me and very snippy. I told her that she told me it would be 2 minutes and it's been 10 minutes and again she gave me an attitude. She got very verbal and mad at me. The other employee back there said, "Oh my God!" to me. Then they were bad mouthing about me! I was never rude to any of them. I just asked a simple question after waiting 10 minutes. I wasn't even rude. It's all on surveillance for you to view as my proof. I asked the cashier to call for a manager and she wouldn't. She yelled at me what I wanted the manager for. She said she has no phone and she can't call. Both were rude and back talking to me and trying to argue because I asked for a manger. I then went to the service desk by the tobacco and asked for them to call a manager. Troy the assistant manager came and was just as rude to me. I told him what just happened and he refused to help me. He refused to walk with me to the café area so I could show him who the employees are and he refused to tell me their name. He kept saying, "I don't know!" I also told him that the pretzel was baking for 10 minutes and when they gave it to me it is burned and hard, and he didn't care. I asked him again to walk with me to the café area and he rudely said, "I have more president things to handle!" I was in shock and speechless that a manager of Sam's Club would be so rude and disrespectful and wouldn't want to help me even though the matter wasn't president as he put it. Now I know why the other employees treat customers that way. It's because the managers don't care either. I have been shopping there for years and years, spent thousands of dollars and I DO NOT deserve this rude behavior from any of your employees there!!!!!!!!!!!!!!!!!!!!! Very unacceptable!!! Shame on Sam's Club for hiring such a**holes!!!!!!!!!!!!!

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