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Original Comment Cuisinart - Lets say I give you credit for being a good corporate citizen when you notified the public about the design flaw on your food processor blades, and were not just trying to cover your butts in the event of a lawsuit. And let's say the public followed your instructions and submitted all the right paperwork in order to get a replacement. Would the next logical step be for you, Cuisinart, to provide those replacement blades within a reasonable about of time? Humm - to me this seems logical. Unfortunately, I do not see Cuisinart stepping up to provide the blades. I submitted my recall paperwork on Dec 14, 2016. I just got off a phone call with the recall team and understand that I am not getting a blade until after June 2017 - 7 MONTHS LATER!!!!!! Really - is this how you treat your customers? I guess since there is no immediate profit in it for your company, loyal customers go to the bottom of your list. I find it hard to believe that you have not shipped new food processors with good blades since the recall notice - blades which could have gone to customers patiently waiting for replacements. This tells me you are not concerned with repeat business nor do you have real interest in doing the right thing. You've protected Cuisinart legally by publicly informing everyone to 'stop using the defective blade immediately' but that about as far as you'll go. There are plenty of competitors such as KitchenAid and Hamilton Beach who have excellent products at the same price point as your food processors. I guess you are willing to let them win your market share since many people are going to purchase a new processor rather than wait for you to get around to sending them the replacement blade. At one point, the Cuisinart brand carried some weight - not so much any more.

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