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Original Comment Called to Cancel my card and was provided the worse customer service requested for a manger and spoke to JOE id # 5468 and he was worst than the rep this department need to be re train on Customer service. Had problems identifying me and told me to call back later. I was unsure if someone had stolen my card or what was going on asked him additional questions he said I can not help you call later when you have your card number. Does Social, DOB, mother maiden name, telephone number, address where the bill is sent, credit limit, last payment and transaction number not work to identify someone. I called back and got another rep that helped me. Provided all the information I needed and was very fast and efficient. Because of this manger and his rudeness I closed my card. I have been a member for over 15 years and a card holder for over 5 years. I will drive to Mobile to Costco before I step foot in a Sam's club again because of this inexperience, unsympathetic manager.

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