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Hello,<br /> My name is Ana Holland. I picked up my very first curbside order at your Heb on Highway 1604 and Blanco on Friday, March 20.<br /> <br /> I went online for three hours and completed my grocery list. My objective at this time was, not to enter your store because my husband is a liver transplant patient, and he has a loan immune system therefore I thought OK let's do this process so that it's a win-win situation. <br /> <br /> I asked the young lady why my order was so short on merchandise, she stated that the order was billed only 30 minutes prior to the delivery time. I couldn't understand the reasoning or rationale for this, since my order had to be placed five days before the allowed delivery time that was available for Heb. I only assume that because there was five days to complete in order, the dry goods would be pulled early in the morning to be able to complete an order or at least attempt to. obviously this was not the case.<br /> <br /> I took it upon myself to go in the store and speak to the manager on duty who was Ralph, I explain the circumstances to Ralph and explained how important this order was simply because I can't expose my husband to other people which would be me inside your store. He explain the circumstances again and said the order was filled at five. I explained I see that it's obviously a problem in completing your orders.<br /> <br /> I suggested maybe operations should look into how they can maximize these orders complete The orders and generate the revenue for Heb.<br /> <br /> Ralph took my name and number and said he would call me I thanked him for his time I asked him all I want is for the order to complete, even if it's two or three days after my initial pick up Ralph asked if I was available for morning pick up I said certainly but your website won't allow me to choose a morning pick up.<br /> <br /> Today is Saturday morning the 21st I called your Heb at 1604, Ralph is not in yet. There was a gentleman by the name of Sam who encouraged me to speak to him about what the circumstances were. I again explained the whole story. Again.<br /> <br /> Sam referred me too I believe Jesse the curbside manager who did not pick up the phone. So I called back and they assured me he would call. This gentleman called and simply said they can't do it. All he stated was we have other orders to fill and I asked him again could they not fill this order in another two or three days and I'll be glad to come by whatever time is available he said I'm sorry your order is closed out and there's nothing else we can do.<br /> Sam referred me to I believe Jesse the curbside manager who did not pick up the phone. So I called back and they assured me he would call. This gentleman called and simply said they can't do it. All he stated was we have other orders to fill and I asked him again could they not fill this order in another two or three days and I'll be glad to come by whatever time is available he said I'm sorry your order is closed out and there's nothing else we can do.<br /> <br /> I again called your Heb store at 1604 on Saturday and spoke to Sam again, Sam said there was nothing we could do as the order was filled at 5 o'clock and it seems to be the story that everybody is giving me, however we recognize the problem, but yet nobody is willing to work towards a solution!<br /> <br /> I know everybody is working hard to complete service, however for the life of me I can't understand how three separate supervisors can't understand that obviously they are not completing these orders and they should alter the way these orders are being filled! I am asking for assistance from the corporate office as I know, Heb has always been customer oriented. I would shop your store at 8 AM in the morning however I can't subject myself to all the customers for my husband sake not my own I'm simply asking for some assistance to complete the order originally placed 56 days ago now.<br /> <br /> I greatly appreciate any assistance that you can provide at this time my only objective is to keep my husband safe from the coronavirus like we all would like to be. He has circumstances that makes him very susceptible to bacteria and infection as his immune system has been suppressed so he does not reject his new liver<br /> Again, my name is Ana Holland, please could someone try to help me, my phone number is <br /> 210-862-8182


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