Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

My name is Crystal N. Core and I' am writing this letter to formerly file a complaint against the company Frigidaire. <br /> Frigidaire Headquarters<br /> 10200 David Taylor Rd., Charlotte, NC 28262<br /> Phone Number: (800) 374-4432<br /> <br /> On November 13th, 2020 I purchased a Frigidaire Side-by-Side Refrigerator with Ice Maker from Lowe's in Mentor, Ohio. On the morning of June 2nd 2020 the refrigerator started making a loud buzzing noise on and off. I contacted Lowe's to discuss this issue, and I was told it was the refrigerator making ice. I explained to the representative that it was not that because I knew what that noise was. He tried to troubleshoot the issue over the phone but was unsuccessful so he put in a request to send out a technician. Later that evening of June 2nd it got worse. Not only did the noise get louder, it started to constantly beep like an alarm was going off, the refrigerator side and also the freezer side would not holds its temperature and the refrigerator kept cutting off. The dispenser started to leak water non-stop. I had to turn the water valve off in my kitchen in order to stop the water flow, so of course I can't use my kitchen sink. I explained that I was having my kitchen floor done soon and did NOT want all the water to mess up the foundation of my floor. The next day, June 3rd 2020 the technician came out to fix the issue (all my food spoiled!). <br /> The technician stated that he could not fix the refrigerator that day because he had to order parts to do so (Technician from EZ Appliance). He stated that I needed a Compressor, Starter, Run Capacitor and a new Dispenser Module, and that it would take a week for the parts to come in. I contacted Frigidaire after many unsuccessful attempts, to ask for a new refrigerator because I only had that one 6 months and already needed major parts! They refused to offer me a new refrigerator because I' am still under warranty and stated that the technician had to come and fix it. After over two weeks of not hearing anything about the parts I called EZ Appliance. I was told that they had 3 parts in but not the compressor that the compressor was on back order and didn't know when it would be in. I had to contact Lowe's who thankfully agreed to send me a loner refrigerator for now.<br /> I then contacted Frigidaire Corporate office on June 22nd, 2020 and demanded to speak with a manager. I began to speak with Brittany Johnson Electrolux Corporate Manger about what was going on. She began to order the parts herself and expedited the order for the parts to come directly to my home. She even told me that I would get $50 towards my lost food in the form of a card which has never come! She also switched the technician company to ProTech Repair. I was originally scheduled for repair with ProTech for Friday July 2nd 2021. I had to reschedule the repair because I was getting my kitchen floor done that day, as I told them I was having it done soon. The reschedule date was for today July 7th, 2021 with a time from 11 - 3pm. I received a call from Dan from ProTech at 11:32am stating that the technician could not make it out. Due to me being a nurse and working 5 days a week, I had to reschedule for July 19th, 2021 which is about another 2 weeks out, they could not get me in sooner in an convenient time frame for me. <br /> As a result I really just want my money back for the refrigerator so that I can purchase a new one from a better company. A company with better products, better policies and better customer service. I only had this product for 6 months and it broke down with major issues. For the past 2 months I've had a refrigerator sitting there that I can't use, and for the past 1 month I've had space taking up in my home for the loner refrigerator that is very small and I can barely put any food in. I have to make frequent store runs to feed my 4 children, because I can't buy in bulk with no room.<br /> PLEASE help get my money back ($1,165.32). I DO NOT want a new refrigerator from Frigidaire as their products are not good at all, and a new refrigerator from them would put me back in this same situation 6 months from now or sooner!<br /> <br /> <br /> Frigidaire Headquarters<br /> 10200 David Taylor Rd., Charlotte, NC 28262<br /> Phone Number: (800) 374-4432<br /> <br /> EZ Appliance<br /> 2625 Greenwich St, Streetsboro, OH 44241<br /> Phone Number: (440) 942-8356<br /> <br /> ProTech Repair<br /> 3879 State Rd, Cuyahoga Falls, OH 44223<br /> Phone Number: (330) 923-3191<br /> <br /> UPDATE:<br /> Repair guy never showed up last week, no call no nothing! So as of today (07/19/21) i STILL dont have a working refrigerator smh


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.