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Original Comment Hello my name is Jennifer I am a store manager of Autozone so I know about customer service and the lengths we go to make a customer happy so I'm very appalled at Sams Club for how they do business and the fact that they don't stand behind their products . I purchased a JVC Roku 70in TV for my kids . I paid $581 for this TV need I say I'm a single mom of 5 kids and that was ALOT of money I spent on that tv but it was worth it to get it for the kids they were super happy . I bought it 2/28/21 and a year and a half later the backlight just went out and the picture is gone . I called the tech guys walked me through all trouble shooting nothing worked I called Sams club about it at the Newport News Store I bought it at they said we can't do anything. I contacted the manufacturer their warranty only last a year so I'm at the point where 18 months after I make this large purchase it stops working .A good friend of mine is a Lawyer for the attorney general so I know that in the state of Virginia there is an implied warranty of merchantability in Virginia which means the goods are merchantable and conform to a reasonable buyer's expectations. Most consumer products have an implied warranty of merchantability. This warranty makes the assumption that a good or product works for its intended purpose. Which is I believe no more than 3yrs. I know I'm in customer service and as such if a customer buys a part from us and it doesn't work correctly even if it's a couple years later no fault to the customer we as a company go above and beyond to replace it for them and make them happy so they keep coming back I am very upset and displeased with this company as they offered to resolve this issue at customer service by asking if I would like a partial refund of 100 grift card ? I just want my tv replaced or fixed !

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