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Original Comment I was scheduled for installation on 08/04/23 between 8am and 12pm. My wife took the day off work to wait for the installation. When no one showed up I spoke with someone on chat around 1230 and was told that they would be there to install. I again called at 4pm when the app told me the technician was at my house. I was home at this time and there was no one at my house to install the service. I was told that they would not be there that the appointment was changed to 08/05/23 and someone would be there to install then. We AGAIN cancelled our plans for someone to be there for installation. AGAIN no one showed up. I spoke with someone on the phone who advised me that I was never scheduled for 08/05/23 that the appointment was for 08/07/23. When I advised that that did not work because no one would be home since my wife and I would both be at work. The appointment was scheduled for 08/04/23 for a reason because my wife was able to take the day off. We are not able to take the day off on 08/07/23. <br /> There was absolutely no communication from your company to explain any of this information to me and resulted in 4 phone calls to your company at almost an hour each time. No one was able to give me any information about what going on with the situation. The lack of customer service with your company and your technicians is absolutely ridiculous! As I explained to the supervisor today on the phone there is serious issues with the communication to your customers. I would appreciate a phone call from someone ASAP I can be reached at 618-922-7015<br /> <br /> I now just received a message that they are sorry they missed me and to reschedule. AGAIN I am here an no one is here to install but I missed them?????

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