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Frontier Airlines Corporate Office

Frontier Airlines corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Frontier Airlines, Inc.

Republic Airways Holdings, Inc.
7001 Tower Road
Denver, CO 80249
United States

Phone: 720-374-4200
Fax: 720-374-4375

Frontier Airlines Corporate Office Comments

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Attention-- Frontier Airlines,(Last email sent on 1-3-14)

Still no response from below emails--

Can anyone at Frontier help with this issue???

It has now been 18 days since Frontier(Customer Help) committed to respond to our complaint.

As you indicated below, a high email volume of ,I assume, complaints may delay an immediate reply.

18 days is a very long time to wait for a resolution to the concerns expressed below.

Can I still expect a response or should I elevate this issue to higher levels at Frontier?


From: Frontier Airlines []

Sent: Tuesday, December 17, 2013 2:23 PM

To: Wood, Ken

Subject: EXT: Extermely Poor Customer Service and over charge for carry on luggage

Thank you for contacting Frontier Airlines. Your request has been received.

Discussion Thread

Auto-Response 12/17/2013 03:23 PM

We are currently receiving a high volume of emails. We will respond to your email as soon as possible. Thank you for your patience.

Customer By Web Form (Kenneth Wood) 12/17/2013 03:23 PM

I've never been treated so poorly by 2 ticket and baggage personnel.-- O.C. to Denver was perfect and everyone was very customer friendly. However, Denver to O.C. gate attendents were terrible beyond what is described here. After the size check, the attendent said we had not paid for carry on luggage. I indicated that we were not aware of any charge for carry on and that there was no charge in O.C. In fact, when our bags did not fit in the check space the attendent offered to tag and send at no cost. So when the Denver gate attendent said we should pay for both directions because of the error, I asked to speak with her Supervisor. Dori, the Sup., was very rude and said that the people in O.C. aren't real Frontier employees and she would try to get them fired. Dori was unwilling to provide her last name and charged us $200 for our carry on luggage to return to O.C. or they said we could miss the flight. Shortly after take off, my wife and R.N.(Janice) was asked by flight personnel to provide emergency medical teatment for a passenger. Janice check vital signs and very willingly stayed with this passenger for the reat of the flight until emergency personnel took over upon arrival in O.C. The flight attendents were very helpful and thankful for my wife being the only medical personnel on the flight. I can not say enough good things regarding these flight personnel. As a side note, I am an Operation Manager with Alcoa Aerospace and we build many of the parts that hold planes together. If I missed a procedural change for carry on luggage then I will read more carefully the on-line check-in in the future. However, I am sure that the rudeness that we and others were subjected to at the gate in Denver is not a reputation Frontier wants to have. The $200 charged for our luggage was the final insult and (care less) punishment imposed by Dori, the Denver Gate Supervisor.

I look forward to you repsonse.


Ken Wood 1/13/14 12:06PM

Dear Frontier Corporate Office,
On Thursday Nov. 14,2013, I had a flight booked through Priceline with United from Tulsa, Ok to Las Vegas, Nv. My flt. Left Tulsa to Denver where I was to change plane onto American Iar to LAX, and from there to Las Vegas. There was a problem with the plane I was to leave Denver on, so American Iar rebooked me on a direct flt to Las Vegas on Frontier Airlines.
Upon arrival I was to meet my friend at another gate and was assured by a Frontier employee that I could pick up my luggage at their office downstairs in baggage. Around 6:00 pm my friend and I went to get my bag and the office was closed and I had been told earlier that was no problem just to call upstairs on the courtesy phone an ask someone to come downstairs to open the office and give me my bag. Which is what I did. I was told someone would be down in a few minutes. After 30 minutes I called again and was told the same thing, then later my friend called and was told the same thing, then even later the Security Guard called, several times, until wed been waiting there for about 11/2 hrs, maybe longer, the security guard said he'd called his supervisor who had called Frontiers Operations manager only to be told everyone had left and gone home for the day and wouldn't be back until 10:00 am the next morning. The security officer apologized for us having to wait for so long for nothing, especially since we'd both been up since 0430 that morning and we were totally exhausted. I am 65 and partially disabled, my friend is 66.
The next morning I called Frontier and said I felt they should deliver my bag to my hotel because if what we had gone through the night before, and because it costs $20 cab fare each way to the airport. She said they would not, that she could send it COD and I'd have to pay for it. At that I responded with I wasn't giving Frontier a penny. When we got to the airport there were two other men there, waiting for their luggage and had been through a similar ordeal the night before too. We all said we would NEVER fly Frontier again. The person I met in Las Vegas and he lives in Montana, he is my fiancée and we only get to see each other every couple of months so our time together is very special, we had 2 days and three nights, one day was used up hassling with renting a car to drive to the airport, finding our way there, and getting to the place we needed to be, I have to use a cane or a wheelchair to get around, so the stress level we experience was tremendous. Im still so angry over this whole ordeal and I feel Frontier owes me some type of compensation, for the hassle, the distress, expense and time lost with my loved one. Your employees were rude and indifferent. I've never experienced such poor service in my life. I am also contqcting United, and American Airlines and Priceline, even though they had nothing to do with it, I want them to know how you treat your customers.
P Fanning

PafTulsa 11/24/13 11:43AM

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