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Original Comment They stink!!! Without my authorization they debited my bank account for monthly charges 2 days before they were due. had switched banks so only left enough to keep account open and was going to pay from new account. I thought it was strange when I got an email thanking me for my payment, then the nightmare begin. I call immediately. Not bad customer service until they tell me they are going to suspend my service until things get figured out. I went crazy. They make a mistake and now want to punish me further. After letting them know not at all acceptable they then want me to shut my own phone off until resolved. Are you kidding me. Take money you are not authorized to which caused account to be overdrawn thus a service charge and they want me to pay further by having no phone. What a scam. Called 9-2/9-3/9-4/& 9-5. Solution suppose to be they reverse charge to my account within 24/72 hours which grew into 7/10 business days and was even told at one point that since I had used some minutes no refund at all Are they crazy?? Yes used minutes to call them. The customer service got progressively worse. Last rep was so rude. I asked where their bank is and why it would take 7/10 days to refund and he dummied up. I am sure they are hoping I will go away but they don't know me. I am sure when I call tomorrow 9-9 I will hear another story. Where are the customer service reps located? Keep saying "not to worry" easy to say it's not your money, your phone, or your time. I so want this to be resolved. If anyone suggests Virgin RUN!!!!

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