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Original Comment I have had a membership to the club in Bloomington MN off of American Blvd for a number of year. I have been a member of Sam's Club for almost 15 years and the experience keeps getting worse. It seems each year the club looks more and more dilapidated and dirty and the service is not helpful and lazy. I am sure the workers do not get paid well, from the rumors I have heard, so they most likely don't have an incentive to provide good service. Unfortunately it pulls people from the store where people do not renew their membership.<br /> <br /> A few months ago I arrived to absolutely no carts, I spoke to the lady who greets and she said the person was gathering and bringing in the carts. There was a huge line of carts, outside of the bin area that were tied together so I asked if they could be used and she she no and that she couldn't do anything with them but to wait until they brought the carts in outside. At this point there were a number of other CUSTOMERS that were also waiting for a cart just to get their shopping done. We all waited almost 20 minutes before the workers brought in the carts! If this were NOT a club, it would be easy to shop w/out a cart, but because everything is in bulk, it is impossible to do without one.<br /> <br /> I will say that the customer service leaves something to be desired, outside of this incident. I should mention I also have a membership at the OTHER warehouse club, and if they were closer to me I would drop my membership at Sam's Club. With that being said, I try to limit my shopping here to just gas. I hate to continue to give them MY money for the yearly fee and purchases because I don't feel they really care about not only their employees BUT their customers. Unfortunately, I feel we will not see changes because a buck is a buck and they are making the money they want to make. <br /> <br /> I do have one good thing to say about this store, they have 1 employee that has ALWAYS been extremely friendly to everyone and always has a smile on his face. He typically can be found outside, directing the cars for the gas. I wanted to mention him (I am not sure of his name) because they need to find more people like him.

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