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Original Comment I am very upset with this company. They would not know the truth if it hit them in the face. I purchased two color nooks at $169 a piece. I had to save hard for this as I am on a limited income. From the start they were nothing but trouble. I took them in to the store (an hour by buss - I have a medical condition that no longer allows me to drive). By the time I received all the run a rounds, it was too late to exchange them for new ones.<br /> Instead several months ago, they exchanged them for two used ones - certified. They had to find five before they could find two that worked. <br /> Now they are worse then ever. They freeze, jump to other books when you turn pages, etc. I contacted everyone I could. They were rude and even told me to &quot;junk the old ones and buy the new HD&quot;. How am I supposed to do that when I am on a limited income. I take care of two elderly parents. One has cancer &amp; the other going blind and an invalid. I finally contacted (who claimed to be) the vice president in charge of customer service at the head office. I told her I was going to the media. She put me on hold for twenty minutes and came back and told me they would ship out two certified nooks (only with improved upgrades on the inside that the original did not have). No HD, I did not care about that. I was told they would ship on Monday and I would have them on Tuesday. Nothing happened. I spent another two hours being bounced around and told only one would arrive on Thursday and given a tracking number by a woman who barely could be understood (so the number was wrong). She finally found the order for the second one and said it would be shipped end of week and I would receive it next week. Nothing happened on Thursday and so I called and ended up speaking with at least a dozen people. One said they found the information and it was just late. He transferred me to someone else who then said there was no record of a replacement. I am so sick of this. I WILL GO TO THE MEDIA and let them warn others not to buy from you and maybe they can get some action. DO NOT BUY FROM THEM!! They do not stand behind their products (Oh and I was also told by one person that the ones I received - without the improvements - had proven to have nothing but problems from the start).

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