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Original Comment Placed on online order on 12/16 to be delivered to a funeral home on 12/19 only to have absolutely NOTHING delivered! Customer service talked in circles, blamed me for not providing &quot;special&quot; instructions that the sympathy floral spray was for a funeral home but yet, the company's website specifically asks for &quot;TYPE OF LOCATION,&quot; i.e., funeral home, apartment, church, etc. What's the point of that if they are only going to ignore their own devices? Let's not forget that of course, a funeral during any time of year is always devastating to any family but now, let's add in that a death only days prior to what should be the most joyous time of the year, is beyond joyful. How about the fact that I'm sending flowers because I cannot physically be there since it is being held out of state only days prior to Christmas and therefore, sending an arrangement in lieu of my presence to my family would only somewhat let them know that I'm thinking of them but, nope, the spray was just not delivered! Horrible customer service! Told to hold for a supervisor only to sit on the hold for 20 mins or so to speak to the same rep that said, &quot;well, you didn't specify any special instructions.&quot; Not to mention the address was to a funeral home as well as again, the company's website specifically asks for the TYPE OF LOCATION the arrangement will be delivered to. <br /> <br /> Well, Teleflora, thank you for absolutely nothing but making a bad time just a little worse for myself and my family! Too bad you really do not care about your customer's satisfaction.

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