HP Corporate Office

In early February, 2013, my husband purchased a HP Pavilion desktop for my birthday. And I have to say, what a negative birthday gift!!! It's really sad that this well known company is unable to uphold it's name. This desktop computer has froze up on me 5 times since February. Went through tech support 2 times, had to return it to factory mode 2 times, which took programs/apps away that came with the computer. Is totally a increase/hassle computer. I agreed to this purchase due to other HP products I have that work fine. So I thought, "why not," all the other products have proven themselves, BAD CHOICE!!! All the way around. Nervous about adding documents & photos due to fear of losing them. To this day, May 2013, this computer continues to freeze up & has to be unplugged from the wall to shut it down. Definitely do not refer anyone to purchase this type of product from HP. Bye-Bye Hewlett Packard. You're not worth the money out of my pocket any longer. Heck, I'll just go Dell all the way.

GodsCyn 5/3/13 10:55AM

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I purchased a HP Compaq Presario 2 years ago along with a 3 year in home service warranty. I have had to call several times due to an overheating issue. The people on the phone said they inspected my device remotely and there is nothing wrong with it. They think I am an idiot. I was not asked to provide info necessary for remote access nor did they do anything but kept putting me on hold. My warranty specifically says that they will send a tech to my home if the problem cannot be fixed remotely. They refused to do this and want me to send the laptop someplace for repair. I will not do this and will call their corporate office tomorrow. If one more person says "I would feel the same way if I were in your shoes", I will scream. HP is a major corporation which does not back their products or warranty plans. Buyer beware and do not purchase HP products.

Judi 3/21/13 8:28PM

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I purchased a brand new conputer last January 2012 and paid ib excess to $1200.00 for it. As od today, I have repaired it at home,three times, acting as a technician for free for HP.
Last time was March 9, 2013, when it was diagnosed in "critical condiction". The remedy offeredto me was to pickit up for repairs.
Ihave paid for a new computer and received a defective/ refurbished one.
I work from home but, I can't without a computer.
Please, don't buy from this company.

Elena 3/14/13 11:13AM

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I have an HP Pavilion dm4-3050us Entertainment PC. I purchased this brand new computer from Staples on February 15, 2012. In April 2012, I began to have a problem with the touchpad. It was diagnosed by HP that it was defective and was sent disks to repair the problem and bring the laptop back to initial purchase. FIRST, we needed to pack up all of the 400 GB documents, photos, pix, etc, that was on my laptop. It took months to re-install these documents. Shortly after, there was another problem, that was resolved fairly quickly with the assistance of HP support. In December 2012, I began having additional problems with this laptop. We took it to a neighborhood repair business and we were told the hard drive was defective. He suggested we call HP!! (Oh no, not that again!!) Between December 19th through today, my husband and I have recorded over 10 hours of talk with HP support, customer service, case managers and the corporate office. They are requesting I return the laptop to them and they will look at it and replace the hard drive. I'm not entitled to a new computer!! Another option was that they would send us the hard drive and we would need to have it installed. We are unable to back up the documents that are on this computer. The man at the store said he would charge us $120 to back up our computer as it is a time intensive project. Last call was the corporate headquarters was gonna pass the buck to some other customer service person from within the company. When I called, I asked to speak to Meg Whitman, they said NO! Go figure!! I WILL NEVER BUY ANOTHER HP PRODUCT!! I write this and laugh....who really cares. I am a no body in a big world that does buy HP products. No one will ever hear me!!! I want an Apple product...and who doesn't!!!

judgingkaren 12/31/12 4:53PM

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I have a HP P6130 Computer which was purchased 8/17/09.
I took it into Best Buy for service and was told that the hard drive had to be replaced. I was than told that I would have to call HP and get a recovery disc.
On my first call to your customer service (to India) I was told that I would need to get more information, which meant going back to Best Buy since I was put on hold for about 45 minuets.
I called HP again and was put on hold numerous times, after about another 40 minuets I was told that HP no longer supported this model and a recovery disc was not available.
After several more calls and a returned call from your customer service department the problem was solved.
Thank goodness you have an individual in you TCO escalation Dept. that is smart and helpful. Her name is Jodi Wood.
With her help in only 10 minuets or so she solved the problem.
Why do you keep out sourcing when you know from the start there is going to be a language problem and a building of frustration.
Had I had a person like Jodi in the first place there would not have been a problem.
In the mean time I have purchased another computer and it was not a HP, nor if I need another I will not even consider HP in the future.
I'm sur e you have other horror stories worse than mine, but I felt you should be made aware of what's going on

Carol 12/20/12 8:43AM

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I am totally discusted with HP! In January 2010 I purchased a 6500p computer and have had problems since day one. I also purchased a three year HP TOTAL CARE
SERVICE CONTRACT and have spent hours and hours with your support techs in India. Problems have never been solved. In October 2012 my computer was returned to HP for repair, returned only to have the REFURBISHED hard disk fail after one hour. Then a tech came to my home, replaced the hard drive and it did not solve the problems...He said it was the processor or the mother board. Now it is going back to HP AGAIN. MY CONTRACT SAYS IT WILL BE REPLACED WITHIN ONE BUSINESS DAY UNDER "NEXT DAY EXCHANGE" PROVISION.
To top it off, I got a call from INDIA in the middle of the night advising me that my three year contract is up for renewal. My next computer will not be an HP!

THREE YEARS OF PAIN 11/14/12 3:29PM

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I have sent an email to your corporate office regarding a HPsmartservices experience I just had, and I must say that I have to agree with all the negative comments posted on your HP Corporate office OWL. REF: SmartServices ticket # 999996739978. The complete details of my experience are outlined in my email. I would appreciate your response. I can appreciate the attempts made to resolve my problem, but what's fixed doesn't need to be broken, and if you can't fix it say so! I feel more damage was done than what service was actually provided.

Extremely Irate 9/24/12 3:12PM

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Hp is the worst electronic company I have ever had the unfortunate experience to come across. Their people are unknowledgeable, along with the strategy of getting the customer fustrated with their web site, weaving you through areas you do not need, and never coming to the one that is necessary to solve the problem. Customer service on the phone is no better, they have you on hold forever, with their automatic voice service droning on and on. Isn't it amazing how many people need help. I love the old Maytag commercial where the repair man is waiting for someone to call because their product was that good.

teacher63 9/15/12 8:19AM

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Worst experience I have ever had. I have spent many, many hours with your customer service but have only gotten people
I couldn't understand, complete silence, rudeness, no knowledge, repetitiveness, etc. The printer still will not work.

Mountaingal 9/12/12 9:55AM

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I have an HP Notebook, actually I have three HP notebooks,HP desktop and two HP printers. My wife and I bought our latest HP in March of this year. We are both in school full time and that was our reason for buy the notebook. My wife actually started using the notebook on July 8 for school. In approx. one week the hard drive burnt up. We sent the computer back and the hard drive was replaced. One week later the internet card went out. We just recieved the notebook back on July 31 and now it is having other issues that is costing us not only assignments at school, but time and money. I would just like to know, having multiple HP products in my house, How much time, money, school and having to send it back and forth to HP I am going to have to endure before HP does the right thing and gives me a replacement notebook. ONE THAT WORKS! NOT TOO MUCH TO ASK! If this is a comment page that someone from HP actually reads I would just like to say, If you dont actually care dont even bother sending me any kind of email.

Anonymous 8/2/12 12:36AM

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DEAR SIRS, I DID PURCHASE A H.P. PRINTER CARTRIDGE NO.818, FOUR DAYS AGO, FROM WHICH I COULD GET ONLY 48 COPIES PRINTED AND THEN IT DRIED. I AM SURPRISED TO NOTE THIS AND I CANNOT UNDERSTAND HOW I CAN AFFORD SUCH A COSTLY PRINTING. CAN YOU HELP ME?

Anonymous 7/25/12 7:30AM