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Comcast Corporate Office

Comcast corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103
United States

Phone: 215-286-1700


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We applied for a refi loan on our house and were told we had a "charge off" from Comcast Cable dating to July 2012. I have been trying to contact aq live person in collections for 2 days to no avail. Finally called their corporate headquarters in Philadelphia, Pa. Let's pray for some help. Their hold music is "classical" if you call and are put on "hold". Good luck???

BigEd.48 1/13/14 1:48PM


We were instructed to go and pick up our equipment and that it would be easy to connect our service and would have it on the same day. We picked up the equipment on Dec 5th and after connecting everything was told that we would have to wait until the next day to have service as the manager kept us on hold for 45mins until the dept that we needed to speak with had cosed. Then it took another 4 days to get our hoe phone on. We have been having problems from the start with our cable viewing where the tv fades to black or we get these tiles that come on the tv and you can't hear or see what they are saying for a while. They have sent two techs to our house and both have left our house saying there was nothing that they can do about it. Yet we have a bill for over $240 when we have not had service and now the internet keeps going in and out. Comcast already charges to much for their services. Your customers should not have to go through this mess for a month of new service......

Anonymous 1/4/14 12:23PM


I continue to receive bills from Comcast for a modem that I already returned. Around the first of September, 2013, I informed Comcast by telephone that I would be discontinuing service in Colorado on September 16 and returning to my hometown, where there is no Comcast. I was told that I would receive a shipping box so that I could return the 2 TV converter boxes and the modem. A few days later, I received the box that contained 3 smaller boxes for the modem and the 2 converters. A few days later, a man came to my door in Colorado and identified himself as a Comcast employee. He offered to return and pick up the boxes when I was ready. He gave me a business card and wrote his cell phone number on it. However, around Sept. 13, I contacted Comcast by phone and was told that I should send the equipment back to Comcast via UPS. I packed all 3 pieces of equipment in the 3 boxes, placed all of them in the large box, affixed the label and dropped the box off at my local UPS store. I received a receipt along with a tracking number - This package shows to have been received at "dock" on September 19, 2013 and signed for by "Johnson". The shipping label was directed to an Aurora, Colorado Address. Soon the telephone calls and bills started. Comcast seems to have received the 2 TV boxes, but not the modem. As I said before, All 3 items were in the same box. Someone messed up. A phone call to customer service and I was told that there was no problem.







On October 3, 2013, after receiving another bill, I went online and started a chat with "Natasha", one of their representatives. I explained that I am still being billed for equipment that I have already returned. The person asked me to verify my SS and account number, which I did. I was told that my SS number did not match the account. I told her that is my SS number. She verified the account with the address in Colorado. My chat was "escalated" to a different analyst, "Jela". I was told that the system would remove the charge within 30 to 45 days after the equipment was returned. On November 1, I received another bill for $110.00. I called on the phone this time and spoke with a representative. Didn't get the name, but after I explained all of this again, I was told that "all is well and there is no problem."







Today, December 3, 2013, I received another bill for $110.00. I don't know what else to do. I have returned all of the equipment as I was asked to. Someone has made an error in their receiving dept. How could they account for the 2 TV boxes and not the modem, which was in the same box with them? They need to check their inventory for the serial number of the modem. . This is from the printout that I was given when I initiated service and picked up the equipment on June 25, 2013. I have no use for that modem since it only works with Comcast service and there is no Comcast here where I live now. I now have a Motorola SB 6121 modem from my current internet provider. I wonder if Comcast reads these comments. I have sent a letter to Comcast's corporate office with this same information. In retrospect, I guess I should have returned the equipment in person to the office where I received it. However, the day I left Colorado was on a Sunday, when the office was closed.

Tocapet 12/4/13 12:03PM


We have been on the phone for over three hours since last Sat. trying to resolve the issue of having our service t/on without our notification. Have been told a supv. would return calls to no avail. Took 4 calls to get a ticket no and then waited 45 min. on hold before hanging up/ Will try to call corp. office tomorrow to have some one assist with clearing this issue--I retired as a Manager of a Mid/West utility; nerver would I have allowed our company personnel to trart customers this way!!

Esakraska 12/3/13 4:10PM


The worst Customer Service & set up in the WORLD!! I've had better service from out sourced service centers. Getting a supervisor is next to impossible! I would never have comcast...it is not elderly friendly, and for that I hope those that execute the no mercy because you have no money receive that same mercy in their personal lives...

MYD 11/29/13 1:37PM


Why doesn't Comcasr want me as a customer?? I have their Internet & Cable and thought I wanted their telephone as well. So I ordered that service. And I ordered it again. And I ordered it AGAIN and still no phone. Comcasts failure to deliver the system to my home is costing me $$$ since I am NPT being charged the bundle rate. Oh well, I guess I'll just have to find a provider who really wants my business. And I'll certainly be sure to share my experience with all who will listen.
See ya later Comcast!!

Critterman 11/16/13 5:21AM


I have been a Comcast customer for over 10 years and I am about to change to Verizon. I pay my bill on time since day one have never been late. Two weeks ago I started getting emails and calls that my payment is past due. So I call and get the run around from one customer rep to another only to be told , as I know my account is up to date. I ask about why am I getting calls and emails and told its a billing problem and that it would be corrected. Then the very next day same thing calls and emails, what is wrong with Comcast.

Contact me and explain how your software sucks so bad and why you can't take care of loyal customers.
Sincerely,

LDaly 10/26/13 11:35AM


Embarrassed to death by your agent in your Portsmouth office. I had a bank statement & a picture of the cancelled check that was signed by you & he refused to honor it. I have made repeated calls to the dummies that answer the phone to no avail until Elizer helped me .finally you issue a credit. They need help. I have wasted numerous hours on the phone, plus a trip to the bank & two trips to Portsmouth.

Barbara Garvey 10/22/13 2:22PM


Ihave always been a loyal Comcast customer until October 4,2013. I had a Comcast 'independent contractor' install internet, and some other equipement. After he left, my nightmare with Comcast began, The contractor tried to hook up the internet but left wires and equipement laying all over my living room including wires under my 50" tv.

Shortly after we realized that the wires were under the tv but before we could do anything the tv toppled to the floor

and was destroyed by the fall, not only destroying the tv but also the cable boxes. Upon contacting our local Comcast Customer 'No" Service, I was assured that a service

"no" service representative and his supervisor would contact me and would be settled withen two weeks (NLT Oct. 21st). The only contact that Ihave had is another lie (AMONG MANY THAT I HAVE BEEN TOLD BY COMCAST), is that this

very small department covers over 4 Southern States and it be up to several months before this can resolved. We havenot been abled to replace this TV (because are disabeled Senior Citizens) and all of the equipement is pretty much laying in the floor at the location of this accident. All that I want if for my tv to replaced and the

equpemnt to be properly installed. Hopefully, we can settle this without a lawsuit or a complaint to the Better Business Bureau and Ga. State Dept. of Consumer Affairs.



Thank you.



Claude Walker



much laying in the floor

ClaudeWalker 10/20/13 1:20PM


I am writing because I got tv and internet about 2 weeks ago.
I did not get a computer disc and my computer crashed and need to reconnect. They tried by phone and said to go to an office and I can get one free. I went and they said no. I really need to be connected without having to pay fees to get it since I had it a short time.

Also the remote on 1 tv the volume is broke. I need a new remote.

I would appreciate that these matters could be fixed without people hanging up on me or reading off a script when I try to tell them the problem

Please help me. I was told that this is a better service but I am not seeing it now.

dlschlamadinger 10/9/13 10:53AM


I have called Comcast ten times because of no service, no HD service or no on demand. Three technicians have come out in the last week and have not resolved it. They outsource everything and the technical support is F minus.I could tell them in i minute how to drastically improve. They are disorganized, no one takes notes about previous incidents and they owe me $300 for non service.

Anonymous 10/6/13 4:51PM


I have been trying for a week to reduce service in my corporate account. I literally have spend hours - over 9 so far, on hold, thank God for speaker phone and multiple lines. I can talke to a human if want to increase service, but not reduce it. Comcast can't find their butt with both hands. It's on to Direct TV for us.

Julie 9/9/13 2:07PM


I have returned more equipment, stood in more lines, been treated like a second class citizen, had more service calls to my home, and I AM STILL WAITING on comcast, all while being billed! I went so far as to send an e mail to head of customer service at Comcast, and still . . NOTHING. No response. Oh, they will add Starrs, Showtime, etc., but what good does it does if your service doesn't work?
This company is out of control and out of touch with its customers. It's all about revenues. Just imagine, they merged with Verizon for wireless . . and I can only imagine the horrors of those customers!

Fed up 9/6/13 4:04PM


Just an FYI to Comcast. Not sure who your selling phone service to in Florida but in the past 3 months I have had numerous phone calls to my cell number with nothing but dead air on the other end. I am not a customer of yours, but would like you to investigate these scam calls.

Anonymous 6/3/13 12:13PM


I tried to set up new service for internet and phone. I have had the installation scheduled twice; both times the installer had cancelled the installation. First, I thought it was an accident and rescheduled, this time I had to call to find out they cancelled it again. I have called customer service 4 times and been transferred everywhere, even called the corporate number in PA and was transferred back to 800-comcast customer service. I still have no idea why the service was cancelled the second time. They claimed that the phone number they had was incorrect the first time even though they had the correct number on the service contract and I thought AT&T was bad!

Disgusted! 4/1/13 8:46AM


Today comcast made me more irate then any company ever has. I got 6 calls from them in a 7 hour span. I talked to them after the 3rd time, that was 5 minutes after they called the 2nd time. They told me I was being put on a Do Not Call list. Within an hour I had another call from the. Talked to them again, they claim they are a 3rd party and if I really want answers I have to call comcast directly. I even talked to them and I was put on hold for 10 minutes when I asked for a supervisor so I hung up. I had to call back again and they never let me talk to a supervisor. I may never do business with comcast again.

Anonymous 1/30/13 12:42AM


Where do you get off running a news article without giving any reference to where it came from or who wrote it. to top it off it has been proved to be lies.I found this out by reading YOUR web page. No consistency or continuity and you give us no way to respond. Do you think we are all blind followers I have lost all faith in your news reporting. and now your web page is nothing more then another step to my e-mail. And that by the way is 3 steps. Come on. someone has no clue out there.

ttmm736 1/29/13 5:56PM


It seems to me that Comcast is not proud of its product and services. I have spent the past 30 mins trying in vein to contact a human at Comcast with a question regarding on of the services Comcast says it offers. I have only be able to make contact with its computerized system unless I lie and say I need something else. I am then pushed off to another number who tells me the question I am asking is not something Comcast provides although it advertises it on television.... If Comcast were on the up and up about its produces and services there would be no need to avoid talking with its customers. When we Finally get to speak with a human it is no wonder we are not polite. Comcast is not in the business servicing it customers needs.... Its all about taking the money and run.

Praz 1/7/13 12:13PM


June 10, 2012 Comcast Came To Install Line. Tech Moved Bookcase W/o Permission And Knocked Shelves Containing Bronze Statues And Valuables Collected Over 20 Yrs To Be Left To Our Children Valued Over $2k. Have Been Communicating W/comcast Reps, Subcontractor And Insurance Carrier To No Avail. No One Calls Back, You Have Start The Whole Story Over Every Time And No One, No One, No One, Can Put Me In Touch With Someone With Authority To Get This Resolved! This Is Insulting And Unbelievable That You Treat A Long Term Customer Like This When Comcast Was Clearly At Fault!!!!!!!!!!! I Can Take Everyone's Name, Id #, Etc. And No One Is Accountable.

CDC 1/7/13 11:44AM


Today Kristina #0KJ provided excellent customer service. She exibited good customer skills in diagnosing and resolving a problem. She was very professional and displayed good people skills. I want to thank Kristina for a job well done.

Keep up the good work!

hburke189 1/5/13 1:00PM

I was a very satisfied and loyal Comcast Cable TV customer of many years. In March I checked into the Comcast Triple Play package. I called three different days, got three different representatives, and three wildly different estimates. All three reps refused to put anything into writing.

I made the decision to go with the package with the third, and lowest, estimate. While well meaning, I found the technicians (mostly subcontractors) to be well versed in either Cable TV OR phone and internet - not all three. It was a very rough transition.

My first bill was a staggering $440. Every monthly bill since then has been different. I still love Comcast Cable TV, but the rest of the experiences have been awful. Customer service reps are very nice, but when I have a problem, I don't want a survey rating the telephone representative when I don't know if my problem is solved. This is what Comcast calls its customer service guarantee....the guarantee that the service reps will be pleasant on the phone (not the guarantee that the customer will be satisfied with the resolution).

I'm not sure how AT&T is doing with his promo packages, but I suspect that Comcast should have stuck with what it did best, and the same may be true for AT&T.

Anonymous 1/3/13 10:19AM


I had to replace the cable converter unit, took two trips to local office and 3 hours to program the remote so it would operate the converter unit. Was insulted by service rep. Now I get a new bill, up $4, total of $10+ in the last few months. I want a district manager to call or I go to state public service commission.

gaasharpe 12/26/12 12:49PM


Does anyone know how to talk to an person who speaks clear english in Sarasota county Forida? I was going to look into ordering Comcast but their local Venice office is always an hour wait so that's out and I can not find a number for a local person. The customer service rep that I did reach, and I think it was in India, gave me answers to my questions such as, the DVR rental is how much? answer: "it runs between 8 to 10 dollars, the wireless modem is provided? answer:" that may or may not be available, ask them when you set up your install" and What is Streampix? answer: a service that is available to rent movies from,like on demand TV. And the cost of these movies? answer: it depends on what movie you watch but the service is $4 a month. All I want to do is see if Comcast is an option for me and what the hidden cost are before I make a choice on my internet and tv provider. Looks like Direct TV will continue to be the better choice, they can give direct answers and exact pricing, also I don't have a 2yr contract to get the better prices.

Mike in Venice Fl 11/19/12 5:24PM


I NEED SOMEBODY TO FIX THIS BILL, IVE BEEN GETTIN CHARGED FOR STUFF I DONT HAVE. I WANNA DO A LAWSUIT AND I WILL GET A LAWYER IF I GET NOT ADJUSTMENT OR ANSWER SOON!

PISSED OFF 11/14/12 2:58PM


I have just had the worst costomer service call with comcast tech support. I am having a problem with my phone lines. The person I talked to was very impatient and when as to talk to someone else because I could tell I was not getting anywere she told me that anyone else would say the same thing. I told her the person I was talking to before her said something different and she told me that what the other person told me was wrong and refused to get someone else to help me. I have never been treated like I was stupid and wasting someones time, as she clearly pointed out she had been trying to explain to me for 10 minutes how my phone lines work, as I did with this conversation. I pay way to much for someone sooo RUDE! And my service is still not fixed!

Anonymous 11/13/12 2:38PM


I have been trying for over TWO (2) months to reach an "english speaking" representative, other than in Mexico!!! This is for the purpose of a charge that was placed on my account for work that WAS NOT DONE!!

A technician named "Bill" came to my house and ONLY straightened out what he called "the biggest mess I have ever seen from a Comcast technician trying to cut corners". There was a huge "hump" of wires hanging out of the wall, with a fixture for a tv to be plugged into. Bill worked quite a while to figure out what the other technician had done. He did not MOVE, INSTALL, or do anything to change or improve service.

When I received my bill for Billing Date: 7/27/12, Comcast had added a $45.00 charge for what Bill had done.

I did NOT pay the $45.00, but called Comcast and spoke with the rudest, most arrogant, unprofessional named: "JOE". All Joe nwanted to do was argue. I asked for a Supervisor, and Joe took my information and said he would have one call me within 24 hours - I have NEVER heard from anyone regarding that call!!

When I received my bill for Billing Date: 9/27/12, Comcast had added an $8.00 LATE FEE, and on 10/12/12, I called Comcast and reached "ROY" in Mexico. Roy hardly spoke english, and did not have a clue, nor did he care, what my problem was. He said he did NOT have the authority to help me. I took a survey after this call, asking for a "call-back".

On 10-13-12, I received a call from "MARK", who was also in Mexico. Mark said he was not able to help me, that he was ONLY following up on my request for a "call-back"!!!

I then decided to pay this entire bill, including the $8.00, which is due "l0-17-12", and fight Comcast later. HOWEVER, when I called to pay it, Comcast had a added yet another $8.00, even before the bill was due.

I need help, and I need it NOW. Comcast operates in a clandestine manner, in that nobody is responsible or accountable, for anything - its just mostly they want to argue and dispute everything you say. I believe the Public Service Commission and the Attorney General of the State of Florida would take a very dim view of Comcast's inability, or unwillingness to assist its customers with legitimate problems.

Anonymous 10/14/12 10:14AM


i tried to get an issue resolved today from a lacey or lacie id # Lacey 2 J today she works at the tacoma comcast office and she was the rudest and had the worst attitude of anyone who could work at such a great company. How can they let people like that who could care less about their customers issues work in a customer service dept. She should be put on bathroom duty where she does'nt have to deal with paying customers. i was so upset with this lady I almost had a panic attack. This call took place at 1:00 p.m. on mon oct 8, 2012 I hope i never have to speak to her again or anyone else with such a horrible attitude. After hanging up with her i called and spoke to a Sandy who was so kind, sweet and extremely helpful. Thank You , Sandy i appreciated your kindness.

9999ava 10/8/12 7:13PM


I have spent over an hour on the phone and was disconnected twice. The second time i GOT A NAME and it was Joe. MY problem was I wasn't getting voicemail messages on my email account. They both had my tel number and I wasn't called back either time when we were disconectd.

campy3 9/19/12 7:07PM


WE HAVE COMCAST LINES LYING ACROSS OUR SIDE YARD AND ALL THE WAY ACR5OSS OUR BACK YARD LYING ON OUR NEIGHBORS PROPANE GAS TANK. WE HAVE MADE NUMEROUS CALLS NO ONE HAS BOTHERED TO REPAIR THESE LINES. THE ADDRESS IS 8110 AND 8112 ANDERSONVILLE PIKE KNOXVILLE, TN 37938 MY HUSBAND WAS HURT WHILE MOWING TRIPPED ON THE LINES. I WILL BE SEEING AN ATTORNEY WITH THIS MATTER. WHAT IF LIGHTENING HIT THIS LINE THE PROPANE GAS TANK WOULD BLOW UP THIS WHOLE NEIGHBOR HOOD....WHY CANT THEY DO THEIR REPAIRS. THESE LINES HAVE BEEN DOWN OVER A MONTH NOW. COMCAST SUCKS ON THEIR SERVICE.

Anonymous 9/6/12 1:51PM


bill was due by 9/4/12 we paid the bill on line on 9/3/12 at 11:27 recd confirmation email they turned our cable off on 9/4 at about 11.10 pm. called and was told it was done automatically and that it was nothing they could until the money was taken out of our acct which ould take up to 4 days.
I hate this company they billed twice for the same hd box services was lost due to wire issue no cable or almost a week. they gve us $1.16 .

angry women 9/4/12 9:35PM


Saturday night we had a rain storm. Sunday morning the Internet and cable were out. The soonest we can get this repaired is 3 days later. This is very dissapointing!!!! Comcast needs more service people. There does not appear to be an escallation process. The only way to vote is to cancel the service.

HoustonIsUnhappy 8/20/12 7:14AM


I have been trying to connect with customer service for 2 days regarding a phone problem-- and have reached a rep and during the call have been cut off twice- the phone call just ended ! What is up with your service center?? This is unacceptable service and I am a very dissatisfied customer- enough to switch to another carrier.

Anonymous 8/17/12 9:30AM


A MONTH AGO, I ASKED TO HAVE MY BILL ADJUSTED TO THE RATE I HAD THE MONTH BEFORE. COMCAST REP SAID THAT WAS ONLY FOR 6 MONTHS. I SAID I WAS NOT PAYING FOR MY BILL UNTIL I RECEIVED SOMETHING IN WRITING SAYING THAT COMCAST REFUSED. I ASKED ABOUT A DEAL I SAW ONLINE AND WAS TOLD THAT WAS ONLY FOR NEW CUSTOMERS. TODAY, A REP TOLD ME HE COULD OFFER ME THAT RATE IF I SIGNED A 24 MONTH CONTRACT. I EXPLAINED WITH THE NEW TECHNOLOGY, THAT DID NOT MAKE SENSE. HE ALSO TOLD ME HE COULD NOT SEND ME A LETTER OF REFUSAL. NICK X296-2081 WAS HIS ID INFO. I PLAN TO FIND OTHER INTERNET AND TV SERVICE AND QUIT COMCAST. I DO NOT WANT TO DO BUSINESS WITH A COMPANY THAT DOES NOT APPRECIATE THEIR EXISTING CUSTOMERS.

GAK 8/2/12 12:42PM


I have spent some thirty hours on the phone including three and a half tonight trying to get help from Comcast. For some reason no one can explain to me why since I started using Comcast wi-fi on June 20, 2012, each day I must sign into my wi-fi account, sometimes several times a day. And, now my Internet name is completely gone from network options. I was hung up on no less than three times tonight alone. None of my pc's, apple, wii or Netflix products work. I have requested a service call several times to no avail. I have NO INTERNET SERVICE whatsoever, I mean it wa one inching to have to sign into my network several times a day, at least I had service. But now nothing, zippo, nothing, nada. Especially unhelpful tonight were John. And David hernandez. My acct is 14347 in gainesville, va. I can be reached at 571-261-3690. I expect to hear from someone at Comcast Thursday August 2 and expect a service call that day. Or I want a full rebate on all my payments since June 20, 2012 when I moved in and began using Comcast and starting having issues with wi-fi. I am livid. This is time away from my family and still no service.. I have a time sensitive document that HAS to be prepared by next MONday, and it has to been done while I am in my home. GET THIS FIXED. Cannot give you email as I have no way to retrieve it. So call me. Don't be wimps. Step ups to the late and actually put some money where that customer guarantee slogan is.

Jill 8/1/12 6:41PM


I have spent some thirty hours on the phone including three and a half tonight trying to get help from Comcast. For some reason no one can explain to me why since I started using Comcast wi-fi on June 20, 2012, each day I must sign into my wi-fi account, sometimes several times a day. And, now my Internet name is completely gone from network options. I was hung up on no less than three times tonight alone. None of my pc's, apple, wii or Netflix products work. I have requested a service call several times to no avail. I have NO INTERNET SERVICE whatsoever, I mean it wa one inching to have to sign into my network several times a day, at least I had service. But now nothing, zippo, nothing, nada. Especially unhelpful tonight were John. And David hernandez. My acct is 14347 in gainesville, va. I can be reached at 571-261-3690. I expect to hear from someone at Comcast Thursday August 2 and expect a service call that day. Or I want a full rebate on all my payments since June 20, 2012 when I moved in and began using Comcast and starting having issues with wi-fi. I am livid. This is time away from my family and still no service.. I have a time sensitive document that HAS to be prepared by next MONday, and it has to been done while I am in my home. GET THIS FIXED. Cannot give you email as I have no way to retrieve it. So call me. Don't be wimps. Step ups to the late and actually put some money where that customer guarantee slogan is.

Jill 8/1/12 6:41PM


I'm upset that we spent all this money for what is supposed to be satisfaction guarantee and when you need help nobody seems to know exactly what their doing. And then want to charge and additional $100 for someone to come and help to fix the problem. That is not customer satisfaction to me. I need help.

evabrook29 7/5/12 4:33PM


COMCAST CUSTOMER SERVICE STINKS!!!!!!

Anonymous 6/30/12 8:22PM

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