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Frontier Communications Corporate Office

Frontier Communications corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Frontier Communications Corporation
3 High Ridge Park
Stamford, CT 06905
United States

Phone: 203-614-5600
Fax: 203-614-4602


Frontier Communications Corporate Office Comments

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I wanted Frontier but internet was not available in my area BUT I was charged for the service I NEVER had. Took 3 months attempting to clear it up, thought it was finally fixed, instead Frontier Communication hit my credit report with a CHARGE OUT, the worst thing for a credit report. Remember I NEVER had any service!. Why is it so darn hard to clear this up! Maybe this will get fixed by posting it on the internet.

Denise 1/16/14 7:57PM


Ive been told verbally how much i need to close my account in good standing,trouble is ive been told two different amounts and i cant seem to get a corrected bill sent to me despite repeated request.They did however say they would be real quick to jump all over my credit report if not payed. How about a correct bill instead of lip service!

gary 1/10/14 4:12PM


unfortunately, I live in a very rural area. There is Frontier and a small local internet provider that's worse. I think they know that and provide the minimum they can get away with. When I ordered the service, they said the speed was 2. After it was installed, they said it was 1.3, but is actually less than 1 on a very good day. They admitted that it is not uncommon for their sales people to LIE (not the word she used, but she also admitted they have no service that speed anywhere, making it a lie, not a mistake) about the internet speed. They offered me a $10/month discount for a year because of the "misinformation", but only gave it to me for 1 month. This past week the service has been worse than ever. A few nights ago there was no service on any of my devices. Since then it has been really slow. I lost 2 library audio books because the download was so slow. Frontier is not answering their phones or answering the tech support online chat line. At least the crappy little local company is 2 miles from me, and I can go to their office and embarass them if their service stinks. US Cellular is worse. Maybe this is the new normal for tech support and customer service. Makes you want to cut them all off, but can you in this world, esp. living in the boonies? They've got us, and they know it.

Gail in Oregon 1/10/14 10:12AM


Here we go you want another Frontier despise. I was going to get service from them BUT they said they don't service our address. (Thank God) BUTTTT, they keep sending me bills for service that I never have had. After several calls I receive a notice from a collection agency SOOOOO I try calling again. What a waste of time. Now they tell me I have to wait 2 to 3 billing cycles before it will stop. Lets see all this started in Oct.He tells me that my account has a credit. (GO FIGURE HOW) So they just hang up on me. That's how they fix things. Stay Away From Frontier.
Next calls will be to the attorney.

Anonymous 12/27/13 6:04PM


I Have Been Trying To Get On E-mail All Morning--i Get A Note That Yahoo Is Working On Something And Frontier Does Not Know When It Will Be Back Up!!!
Does Any One At Frontier Know What's Happening?
Apparently Not.

Anonymous 12/10/13 12:20PM


i really wish they would get the internet where I am located I am 3000 feet or so from a box. i have been told for over 2 1/2 years that until some office is upgraded, we will not get it. i live in a rural area and think you should be able to get it to us. shoot, you guys replaced the regular copper lines from the thieves stealing them and from the flooding, why didn't you just replace them with the FIOS lines. seemed like a waste of money. i don't see what the big deal is with us having to wait for a certain office to be upgraded for us to receive the service. we deserve it as well. i work from home and we have all these devices and it would be great to have unlimited internet so we can use our devices right without having to run somewhere for free wifi at a restaurant or store.

Kelly 11/12/13 8:58AM


I have a complaint which takes the cake on all of you. Some imbecile disconnected my phone on Sept 1st. After 2 hours with customer service the phone was to be re-connected. Well they did reconnect the phone but it still did not work because another imbecile at Frontier connected a phone with a different phone number and generated another bill. I called again to get my phone connected and again some imbecile at Frontier generated yet another phone number with a different phone number. A third call to Frontier again generated another phone number by a Frontier imbecile. I then started getting collection notices for the three numbers even though I never received service or a bill. Finally after a month I got the phone working but this act generated two bills for the same number which was finally my number for four years. I spent over 10 hours with customer service trying to get all of the mess taken care of and still....no total resolution. I could not even get credit for the month I had paid for the service but received no service. Now I can't even access my online payment because another imbecile cancelled my bill pay. I wish there was another service but I live in the mountains and I am subject to this ridiculous company. Perhaps we all write the CEO!

WHAT imbeciles 11/5/13 2:50PM


I'm really sick and tired of of my internet being so slow. Frontier advertises up to 6 Meg and I can't even hardly get 2 Meg they need to give us more bandwith. I think that's false advertisement offering up to 6 Meg.

I've had them here at my house looking at my internet and they tell me it's not my house it's not enough bandwith. Frontier your going to lose customers. If people aren't going to get up to 6 meg then I suggest you lower the prices of the internet cost monthly I pay for high speed max and I feel like I'm on dial up it's so slow! I'm so tired of this. I'm going back to cable. Just another customer you have lost.

kimsue 9/11/13 9:10PM


It's Been Going On For 3monthens Now My Phone Hungs Up On Us All The Time No Dail Tone And No Inter Net If I Had I Could I Would Go To Other Phone Com Frontier Just Keeps Say We Will Come But Wean We Call The Day After They Say We Will Come Out The Next Day Whats Up I Pay My Bill On Time So I Think Frontier Could Fixe My Phone On Time

TERRYSDOLL 8/29/13 7:51AM


For two months now I've had problems with Frontier. I have now been without a telephone for 5 days. (again) This has happened before. I've also had problems with my internet service. I'm online and all of a sudden my service goes to "limited". I've talked to the people more than once and I'm still having the problem. There is no good reason it takes 5 days to fix my phone line. I'm a singe woman who needs her phone. What is your problem?

whitefawn 8/18/13 11:50AM


I have had nothing but problems with Frontier. Just the other day I went to make a payment on their website and it crashed before I even hit submit for the payment. So I went back on later to make a payment. The next day I checked my bank and there was 2 payments coming out. Called frontier and they said payment couldn't be stopped and they would give me a credit towards my next bill. Now because of that I have other bills that are not going to clear my bank and will have fees for them through bank and late charges from the companies. I wished I had never signed up with this company.

WVpoohbear 8/9/13 6:27AM


I am a frontier customer and have been without internet from 7/27 and still out on 8/5 have been overlooked many times and even had tickets closed out without repair. every time I call they tell me it will be updated and still no service whats the deal am I not good enough to receive fast service? more than we apoligise for this we will get it the next day and not receiving sevice still?

Thomas of wv 8/5/13 3:06AM


I had Frontier internet DSL connected on 7/8/13. I use Magic Jack for my phone and the installer said I wouldn't have any problem, however, not the case. Calls were constantly breaking up and had lots of static. (didn't have that problem before the DSL) I was also unhappy with the DSL speed and Frontier support was unable to help with email problems. I felt I knew more than the tech I spoke with. On 7/15/13 I cancelled Frontier and went back to my previous internet provider. However, because Frontier made my phone line outside of my home (somewhere down the street in a phone box) I have a constant busy signal on my phone line and cannot hook up my multiple phones as I did before Frontier hooked up the DSL. I have spent over 200 minutes on my cell phone with constant phone calls to Frontier installation/repair and many other people trying to get someone to come out and disconnect the phone line that runs from the Frontier box to my line and put it back to it's original condition. I have been unable to use my phone for over 11 days nor can I receive any calls. Frontier was supposed to send out someone 2 different times. The last time was 7/27/13 (ticket repair # 001 306323). I don't believe my phone line was put back to it's original condition yet. I have family who are ill and in the hospital and they cannot reach me on my home phone. Frontier had the nerve to send me a bill which I won't even consider paying until this problem is corrected. WHEN WILL FRONTIER WAKE UP AND REALIZE THEY ARE ONLY HURTING THEIR REPUTATION - ESPECIALLY IN THE SMALL TOWN I LIVE IN. I WILL CONTINUE TO TELL PEOPLE WHAT A LOUSY COMPANY YOU ARE TO DEAL WITH.

JUST EXACTLY WHO IS WILLING TO HELP ME OUT.

TONI 7/30/13 11:48AM


My services have been out x 3 days. Frontier repair was initially scheduled for come Friday 7/26/2013 at 5pm; however, I received an AUTOMATED call from Frontier late 7/26/2013 stating it would be rescheduled for the following day . No return number was left and the rescheudled time was not stated.

As a result the following day, I WAS LATE FOR WORK AWAITING THE ARRIVAL OF A REPAIRMAN. I am a RN and I work in the ER....being late for work in my field is not conducive to providing the public with good healthcare.

When he finally arrived...on Saturday7/27/2013 I could not wait any longer and he assured me the problem would be repaired and I did not have to be at home and be late even more awaiting his repair.

I received a voice mail from this "Frontier Repairman" stating the issues had been fixed and I would have internet and phone service.

When I arrived home...my phone was working but my itnernet service was not. I called this repairman x 2 and no return call.

Frontier has the WORSE service I have ever been privy to in my entire life. I am in tears as I am FORCED to put up with their rude customer service reps who readily tell you "Look I work from home and I do not have to answer your questions"

In addition, prior to getting the initial cancelled repair time...I was put on hold for 30 minutes the first time and 15 minutes the second for a total time of unproductive work time of 45 minutes.

I DESPISE FRONTIER!

PLEASE PLEASE WHERE IS AT & T...where is VERIZON...anyone but FRONTIER All of us in our entier neighborhood despise FRONTIER>

Anonymous 7/27/13 6:16PM


Frontier just replaced a pole/line (knocked out by car)on Dunbar Rd (along dike), Mount Vernon, WA. The line was low before but is SO low now, you can touch it from the ground. It's only a matter of time before some kid gets hung up on it. There is NO local repair contact line! I want to be on the record of advising you of this, so when someone gets hurt (which WILL happen) you won't be able to say you didn't know. Please fix this! Debbie Scott, Mt. Vernon, WA.

Deborah 7/15/13 2:48PM


My handy cap niece can not read or write been crippled since birth. Her husband just passed away and we moved her to an apartment that has a ramp for electrical chair built on it so her can get in and out.We called befor the first of the month to have service switched over it is now the 10th and still no service. She has not left her new apartment and has been there 24/7 is waiting on them to show up.

Please help in OH 7/10/13 7:23AM


I am absolutely upset about the new voice mail system. It stinks. Once again some AH behind a desk screwed up a very simple system and created a monster. The female voice is terrible, harsh, not pleasant at all. Why in the hell did you change the delete key from 7 to 3. 7 has been the universal delete for every phone system in the world, but frontier knows best. While driving down the road I have to dial a 10 digit number plus a pin number. the whole world is trying to stop people from using phones in their cars, not frontier, they know best. This is what I get for a phone bill over $100/ mo, harassed.
That you all very much.

crusty 7/9/13 2:26PM


To whom it may concern,

I am typing this e-mail, with hope that someone in the Corporate Office can help me. For the last year and a half, I have been getting postcards offering me deals if I sign up. I changed from frontier almost three years ago after getting tired of all the problems. Everytime I tried to get help, I got a response of " You must be doing something wrong." In a span of one month, I was booted off the internet shortly after logging on. That was it for me. Since I found a local company near where I live. I have had no problems at all. The one time I had a question about my connection. The person who helped gave me several things to try before he would send someone out. He also thanked me for bringing the problem to his attention. I have tried over and over getting my name taken off the mailing list, that sends offers from Grand Island New York. They are waisting their time and paper trying to get me to switch. Like clock work I still get one once a week. They know I am not interested, so why do they keep bothering?

4paws144 6/26/13 12:01PM


I AM GOING THROUGH SIMLAR PROBLEMS AS MANY BELOW.
CORPORATE NEEDS TO GET INVOLVED...IF THEY CARE.

RICK AHLSTEDT
360-652-9831


This company is the most screwed up company ever known. They have had our account messed up since we signed up with them. I would highly recommend staying as far away from them as you can.
They have more law suits against them than I can count.
Jen 6/18/13 12:00PM


--------------------------------------------------------------------------------

I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?

Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.

Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name "Frontier" with "manipulation and irritation". I definitely don't associate it with contentedness.
enraged customer 6/3/13 6:17PM


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I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.

One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.

I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.

The Frontier manager in my church went to Comcast, so he can't help me.
enraged customer 5/24/13 3:14PM


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The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased.

The following Monday I was told that I would get a call to "third party" my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013.

Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20.

I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages.

I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first

Anonymous 6/24/13 11:45PM


This company is the most screwed up company ever known. They have had our account messed up since we signed up with them. I would highly recommend staying as far away from them as you can.
They have more law suits against them than I can count.

Jen 6/18/13 12:00PM

I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?

Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.

Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name "Frontier" with "manipulation and irritation". I definitely don't associate it with contentedness.

enraged customer 6/3/13 6:17PM


I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.

One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.

I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.

The Frontier manager in my church went to Comcast, so he can't help me.

enraged customer 5/24/13 3:14PM


The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased.

The following Monday I was told that I would get a call to "third party" my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013.

Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20.

I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages.

I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first I have heard of this new requirement). I told her I would try to see what I could do with Equifax although I was unwilling to release the freeze. She assure me that I just had to talk to Equifax (is this even possible!) and tell them that Dish could check my credit. I was fairly certain that this was not how Equifax worked as the whole point of freezing my reports in to make them not easily available. But, I said I would try.

After about a half hour on the phone with the Equifax machine, trying to reach a real person, I gave up. Equifax wanted me to plug in my social security number and my credit card number over the phone. As a person who recently had my credit card number stolen, I am not willing to give out information, especially over the phone, to a machine.

I called Frontier back and said I was not going to unfreeze my credit report. I would be happy to make a deposit, bring in a bank statement, or whatever was needed to assure Dish that I could make payments. The salesperson said the install would be scheduled for Tuesday. She then said she would get back top me that day, but she did not call me back.

Monday evening around 6 pm an installer showed up at my door. I said I thought he was scheduled for Tuesday and he said that was probably Dish service. This was really when I realized that I was dealing with two providers and that Frontier would not be responsible for the actions of Dish. The installer then hooked up my phone and wireless connection.

On Tuesday, I again waited for someone to show up. Nothing... I eventually called Frontier late Tuesday afternoon and was told by the salesperson that she had been trying to "work things out for me" due to the difficultly created by my refusal to unfreeze my credit report. That is why she had not bothered to call and tell me that, again, no one was going to show up and that there were still problems. I again stated that I would make a deposit or do whatever cash based action I could take to get the install completed. She then said, okay, if I was willing to do that, we would go that route. This was not the first time I suggested this, but it seemed like a totally new idea to her.

I waited for a callback. Nothing. Then, at 5:02 pm, a charge showed up from Dish on my American Express card (I get an email notice every time my credit card is charged without a card being used). No call from Frontier, no explanation, just a $77 charge, without my consent (which I would surely have given if I knew what was actually happening).

So, again, I called Frontier and talked to the same sales person. She said that because I I would not unfreeze my credit report, the promotional package I had signed up for (Maximum cost, under $90) would now be about $110 per month. In addition, I would be purchasing the equipment from Dish, (oh, I think this explained the $77 that showed up on my credit card account) and an additional $100. when the install is performed. This was all happening because I would not unfreeze my credit report. Pulling people in with a promotion rate, and then denying it and blaming the customer; isn't this called bait and switch? And, I now had Frontier half (wireless and phone) in my house, still paying for Comcast and am being denied the promotion rate.

At this point, I lost it. I demanded to speak to a supervisor. None available, right then, she would have someone call me. I would not accept this as I knew Frontier's record to date on returning calls. I said I would stay on the line until I could speak to someone.

I eventually got another person on the line who suggested that I breathe deeply and he would try to work through my problem. He worked out something where I have a contract for 3 years on the wireless rate and the phone rate, but not with Dish. That would be separate. My rate with Dish is good for 3 months. I am fairly sure this cost will shoot up to full price and I will be right back, or worser, where I started.

I also got a short lecture on checking things out before I signed with a company; as though it was my responsibility to know that Dish was going to ask me to unfreeze my credit report to install their product. And, remember, when I signed, I thought I was dealing with Frontier; shouldn't Frontier have let me know that I would be required to unfreeze my credit report in order to have an install completed?

I have been up most of the night, stressing over this whole mess. I got up early and started to recount what has happened over the last week and a half. What an overwhelming sense of powerlessness and victimization! I am just one voice but as a single, retired, older adult, I find the energy and time to protest when wrong is done. I hope you will be responsive to this problem in your service delivery.

If I had this to do over, I would have stuck with big, insensitive Comcast. Frontier/Dish has proven to be unresponsive, unconcerned about the customer (just returning calls would have been thoughtful), and it seems one section of the company does not know what the other section is doing.

Here I am today, with all Comcast services still hooked up, half of Frontier installed in my home (wireless and phone) with little choice but to buy equipment from Dish (due to my refusal to unfreeze my credit report) in order to complete my transaction with Frontier.

Dish is scheduled to show up today, Wednesday, May 22, between 11am and 1pm. Be assured, everyone I know will hear of my experience with Frontier and Dish.

When the installer showed up at 1 pm, he said I had to pay the $100. before he could do anything.

Baited then switched 5/22/13 6:40PM


What a mess. I started service with them for my business. Opened my account on May 13 and had a scheduled install for May 16. May 16 comes and goes, no show by a tech and no call from Frontier. Call them on 05/17 and was told they would be there today. What a shock, no show from a tech, and no call from Frontier. I call the business rep and leave a voicemail and send her an email and receive no response back. I call again on May 20 and finally get a helpful person in tech support that says they got everything set up to the box in front of my business but just need to come inside to finish the installation and they will be there at 8:00am on May 21 to finish. I give it until 10:00am when nobody shows up AGAIN. I finally get a hold of my rep via the phone who actually says "Hi, I just tried to call you" Really? it is my cell number will a call log history, you really think I cannot tell if you called? I am put on hold as she tries to reach the tech. Comes back on the phone and says she cannot reach him, but left a message. At that point I am done waiting and tell her I would like to cancel my order and account. Other than a very brief "sorry" they seemed just fine with loosing my business. about five minutes after closing my account, the tech calls me to confirm an order for an install. I tell him that he is 5 days and 2 hours late and I chose to close my account because this has been such a mess and he says "ok, thank you" the only way to describe it is that he was thankful I closed my account because that means I lessened his workload. I can honestly say I have never been met with such indifferent and un-motivated customer service before.

JeffH 5/21/13 8:33AM


I have been with frontier for a few years and for the most part i have been a happy customer, well up until this past april when we opened up our vacation home.I realized that our internet wasnt workinig so i contacted frontier support to see what that could do, well they set up and appointment to have my service fixed,i told them thats its a vacation home and that i,m not always there the woman told me not to worry that it was probaly just a line issue and they would get it fixed, well she was wrong,i spoke to countless techs as well as supervisors trying to resolve my issue only to be ignored time and time again, one tech told me he would go out there the next day and would call me and let me know what was wrong and if i needed to get someone to let him in, well he never called, or anything,i called a few days later to see if they had resolved the they proceed to tell me that the tech never went cause they didnt have the address to the place, which was wrong i gave the tech all the info including several phone numbers to reach us and he never called,I have been trying since the 2nd week of April to get it repaired and its taken over a month,I feel that Frontier has been very unprofessional in resolving my issue, sorry but a month to get a basic problem fixed is so uncalled for and to make matters worse, seems everytime i would call in i,d get a different story from the one person whom took my call, I can say this if i had taken this long to pay my bill you can bet they,d be burning up my cell to get it paid and would probaly have my service cut off so you tell me why it has taken over a month to get this fixed !!!!!!!!!!!

Frustrated Man 5/19/13 4:11PM


In June 2009,I made a verbal agreement with Verizon. The agreement was the phone bill and internet bill were a bundled price. The price for the internet would be $17.99 for life unless we made any changed to the service. When Frontier became the carrier in July 2010, I talked to a representative and was told the verbal agreement would stay intact unless any changes were made to the service. In October 2012, I talked to a representative of Frontier about adding services to our phone but wanted to be sure this would not interfere with the internet price. I was told the changes were considered accessories and would not interfere with the guaranteed $17.99 per month for life agreement. The invoice I received dated 4/10/13 had an increase on the internet service; the new charge was $26.49. I called to get a credit on my account, the first representative said she never heard of the plan and evidentially I did not know what I was referring to. I asked to talk to a supervisor and she said that since Frontier migrated the plan was no longer valid. I explained the agreement but she said she would have a supervisor return my call, which has not happened. When my call was not returned I called and talked to Trish on 4/19/13 and explained the problem. She said she was aware of the agreement but Frontier would no longer honor it and continue to raise our rate until it is $31 a month. I talked to Charles and was told Frontier decided they did not make enough money on the plan so it was no longer valid. I explained the verbal agreement was for life unless changes were made. There were no changes made and I was expected to pay the higher charge. I do not understand how a company that makes billions in revenue, pays the CEO and various presidents million dollar salaries can be losing money. A verbal agreement is binding and Frontier should not be allowed to just decide to break it.

Unhappy Customer 4/26/13 8:03AM


I recently was charged for alot of services i hadn't asked for and when i called and had those services removed they totaled $63.70. The person i talked to couldn't reimburse me for the taxes I paid on those services. The girl who set up my phone service screwed up and added a bunch of services to my bill i never wanted and I got stuck paying taxes on those services! The girl i talked to said they are not allowed to reimburse us for the taxes we paid! I think Frontier is fraudulent!

Anonymous 4/2/13 5:37PM


In November 2012, after many months of unresolved issues, I cancelled my phone service and internet service with Frontier Communications Corporation. In December I received a bill stating I had a balance that was owed. I phoned the company to verify the amount due then paid the reported outstanding balance. In Late December, I received a statement reporting that I had I had a credit. I called the company and inquired as to when I would receive my credit. I was told that they would send me a check. In the months of January and February I received statements stating I had a credit both times I called to find out why I had not received a refund. Each time I was assured that they were processing the credit but their procedure could take up to two billing cycles. In the first week of March, I contacted the company once again. I was very insistent that I wanted the overpayment refunded now. I was told, after spending over an hour on the phone and speaking to several people in their office, that the credit was being "expedited" and I would receive it with 7-10 days. On March 19, 2013 I called to inquire when I could expect my check. After being given the run around again I insisted on speaking to a supervisor. The supervisor informed me that the request for my refund had gone through two audits and was in the department that issues refunds. When asked when I could expect a check I was told that when they "cut the check" I would receive it within 14 to 21 days. I then asked when would the check be cut and was told they did not know. So in a nut shell, I could expect to receive a check within 14 to 21 of some ambiguous date in the future. I told him this was not good enough and I would wait while he checked to see what date my check would be cut. I was told he could not give me the date my check would be cut, but for a fee they could expedite my refund. I asked to speak to his supervisor. I was placed on hold for 20 minutes, he came back on the line to say he was waiting for his supervisor to pick up the phone and someone would be with me shortly. I waited another 20 minutes and then he came back on the line again. This time informing me that his supervisor was on the phone with another customer but had instructed him to contact the company that handles their refunds to see if they could "expedite the refund without charging me a fee to do so. He told me he would inquire about the possibility of a fee waiver via email. He went on to tell me he could not promise the company would be willing to wave the fee and would call me back when he received a reply. I have not heard anything. Frankly, I feel that they are intentionally preying on me because I am a senior citizen. They have no intent on refunding my money and are hoping I will forget they owe it to me.

tigggertat 3/19/13 2:01PM


To whom it may concern,
I am writing this in regards to my home phone service. I have contacted Frontier at least twice a week for the last 2 months that my phone service is out. Each time they tell me it will be corrected by the following day. I still do not have phone service after talking to the chat customer service rep. who told me it would be fixed today. I am so tired of paying for phone service and not having it. My husband does business from home and has missed numerous calls that have lost him money. This is unexceptible. I want my service fixed now!!!! I want my phone credited for non-service.

ioweegin 3/15/13 11:25PM


Mrs. M. Wilderotter
Frontier Co. CEO
Subject: PSC/Attorney General Complaint.
Dear Mrs. Wilderotter I am writing to you to complain and to make you aware of the problems created by some of your Management/employees/partnerships, which are causing your Customers to eventually change Services and to the point that we have to open/file a complaint with the Public Service Commission and with the N.Y Attorney General due to UNETHICAL practices in place in the Frontier company. I have read your Ethical Practices, now you need compliance.
A current bill has been sent to me for collections by your other UN-ETHICAL partner, DISH NETWORK, for the amount of $117.38. The last bill payed to Frontier includes the services for Dish was for $214.00
In my past dealings with your company staff has been very uneasy since I had to deal with many Customer Services in different locations and some of them were not customer friendly, including some of the supervisors which when asked to provide with an escalation process or the name of a higher manager they could not provided and in turn the supervisors gave me a hard time. Also, I had to deal with Dish Network, (Un-Ethical) and they have erased written information in the system that they maintain and the employee that worked for them who wrote the agreement in the system is suddenly vanished?
You can see for yourself by inquiring to your staff the complaint I made to the PSC on June 16, 2011 and referred to the Attorney General of New York State, Case referral number 2012-1012967 dated March 19, 2012. Prior to my initial complain to the PSC, I called many times to the Frontier Customer Service in resolving the billing dispute due to FALSE advertisement , but to no avail. Then, I complained to the PSC which in turn referred me to the Attorney General.
I know you are a very busy person; however, I would like a response from you as soon as you can since I have to address the Dish-Net bill that according to them I still owe. Since, your company bills the customers for both companies and since I did pay the final bill to Frontier, why Am I being billed twice?. Also, your response will be appreciated before I write to the Federal Communication Commission.

Anonymous 2/26/13 8:53AM


To whom it may concern, I got swindled into this bundle of phone internet and tv with direct tv and frontier. Several months ago frontier and direct tv seperated which was fine but i still get bills that have direct tv charges on them when I am now paying direct sepereately from frontier. This whole fly-by-night communications company needs to get their together!!!!!!!

sucker 2/22/13 5:35PM


I have had the un pleasure of wasting 6hrs on the phone with your phone techs last week right up until he locked my computer up i had to call microsoft it took them 3hrs live to fix what your techs did to it.that cost ME 108.00 you were suppose to be here yesterday no call no sho this morning i waited till 9 am to call so i called and i was treated so rudley for somthing that is your wrong not mine thats b.s..i I took the day off to be here i waited all day and for this lady and i use the term looseley to sit on her xxx and xitch that its not her problem well it is your problem as long as you work there it is.this it a superviser im talking about rude /unprofessional and just plain a zitch im sorry but there were other people in the room when i was on the phone with her they could not believe what they heard out of speakerphone that she was saying she has buisness beign in customer service at all!!!!!!!FIRE HER

nascarjg24 2/15/13 11:53AM


January 21, 2013


Corporate Office Address:
Frontier Communications
3 High Ridge Park
Stamford, CT 06905
United States

Phone: 203-614-5600
Fax: 203-614-4602

To Whom It May Concern:

I am writing to you today because I have a serious complaint with Frontier. I had received an offer of the Apple Gift card by mail. I called on January 9th 2013 to take advantage of the offer. I spoke with a representative by the name of Joe and he had completed my order. He told me that because I was doing an upgrade of some sort that I would qualify for a gift card of $150.

So, today January 21, 2013 I called to inquire about the gift card because I had not received it yet, and thru conversation I was told that I would not receive the gift card because my account was in a payment arrangement for my monthly bill. Not only did the mailing that I received, NOT say anything about your account being in deferment that you couldn't qualify for the gift card, but your representative did NOT tell me that while we were on the phone. So I am told today that I cannot have the gift! This promotion was coming from your retention department....this is not my idea of retaining customers.

YES, I am not disputing the fact that my account is past due but will be made current in 2 weeks. The POINT of this complaint was that it was not told to me by the mailing that you sent for the promotion AND most importantly it was told to me on the phone by your representative.

I would like this issue resolved, it is not fair to promise something and be told something else. I have read in the past hour NUMUOROUS complaints online about the promise of the Apple Gift cards and Frontier NOT keeping their promise, I hope I am not another one of the statistics!

Sincerely,
Not a happy customer

virgo70 1/21/13 10:48AM


Dear Sir Madam

I am writing this letter as this bundle from Frontier I just got into has been very confusing because before I even got the bundle that includes dish to my existing phone and internet account I was quoted that I would be paying only $140.00 a month which was fine with me.

Then I get the bill that is for $213.26 instead of the $140. I had been quoted, needless to say that raised several red flags so I made two calls to Frontier to get this cleared up.

The first call I made was on 12-31-12 and talked to a young lady whose name is Misty she informed me that she was going to make the adjustments according to the quote that I was given initially and to call back Wednesday 2-2013 or Thursday 3-2013 so I would have the correct figure on my account as to what is due by 01-22-13.

I called on Thursday and talked to a man who I did not really understand where he was coming from and did not make any sense, because he said you are paying this much because of the dates and length of the month.

The confusing part is that no adjustments were made on my account yet and he could not give me that information either.

I am in dire need to know what is being done on the adjustments on my account if anything yet! What my payment is for this month? Let me know as soon as possible.. I will keep a copy of this letter for future references.

Anonymous 1/3/13 11:40AM

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