Samsung Corporate Office

Samsung corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Samsung Electronics America, Inc.
Samsung Group
105 Challenger Rd.
Ridgefield Park, NJ 07660
United States
Phone: 973-601-6000
Fax: 973-601-6001

Samsung Corporate Office Comments

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Mar

Posted by Old and Pissed!

3/19/23 3:23PM

This company should be shut down! They sell defected or incomplete products and even if you contact them in a timely manner, they still never do anything to make THEIR mistakes right! I purchased a front loading washer and an extended warranty, over $860, and the machine quit working within three months of owning it. Contacted Samsung, multiple times, had it serviced three times and it still sits, unworking, and Samsung still sit with their thumbs up their buts doing absolutely nothing to make it right! I have emails where they blew smoke up my butt, telling me I would receive a refund, but here it is, a year later and I am still getting the run around but no refund! I have all the paperwork and emails printed and have started a complaint with our Attorney General and I suggest everyone who has been reamed by this company to do the same. Something has to be done to them for screwing over so many people! I am on a fixed income, as a lot of people are, and I neither the hard working people who trusted them, can afford to just sit back and be taken like this company so obviously does to a lot of people!

Dec

Posted by Libbyeld38

12/10/22 10:43AM

I bought a Samsung over the stove Microwave online from Home Depot. I bought it back in July but it sat in its box until 12/7 because I was waiting on cabinets to be installed. The person who installed it said that there was not a glass in the box for the turntable. I called customer service to try to get a replacement glass that was left out by the manufacturer. He told me that because it was over 30 days since I purchased it that they couldn't replace it! I purchased all new appliances for my kitchen. I bought Samsung even though other people had told me don't buy them. Now I know why! Your customer service sucks! I guess you make too much money to care about your customers. I spent over 4000.00 buying your appliances and you can't send me a $40.00 glass turntable plate that was left out coming from your manufacture. All I can say is do better Samsung!

Nov

Posted by Joseph A. Tringali

11/30/22 3:02PM

The Samsung flip-phone is a piece of junk! I have had mine for 58 weeks, and the screen went dead. Phone works, but no screen, which, of course, makes it impossible to use.

I was told to take it to "I Fix Your i' for repair. When I did, the repair person said he could not fix it, and all of the Samsung phones were failing in the very same way. T-Mobile said there was nothing they could do because we were 1 1/2 months (i.e., 6 weeks) past the warranty.

What. if anything, does your company intend to do about this?

Nov

Posted by Joseph A. Tringali, Esq.

11/29/22 1:08PM

I will NEVER buy another Samsung product, and I will gladly spend all of my time filing a LAWSUIT against you. I hope your corporate counsel enjoys our Florida weather.

Briefly, I purchased one of your "new" flip phones a year ago. Yesterday, the screen when completely black. When I took it back to T-Moblie where I bought it, they said, "Oh, too bad! It's six (6) weeks out of warranty. They said it take it to a repair place called "I Fix Your i" which I did, and when I got there the fellow at the counter said, "Don't even take it out; I know what's wrong with it. The screen went black. They're all failing."

So, here's the bottom line. I recently retired from the Florida Attorney General's Office and I will be happy, in fact ecstatic, to take up my retirement time by commencing a lawsuit here in Palm Beach County, where, obviously, your company is "doing business" and subject to "long arm jurisdiction." I will also contact my former colleagues and file a consumer fraud complaint and ask them to begin an investigation.

We can save a lot of time if you send me the name and address of the Florida-licensed law firm that will be representing your company.

Nov

Posted by New Samsung refrigerator no door

11/8/22 7:32PM

I have wasted over 3 weeks speaking to customer service reps who have done nothing to solve the problem. Alfonso in the president's office said he would not pay for the missing seals and hung up on me. I told him l would be putting pictures and sharing my story on social media and he said go ahead. I am appalled at your non existent customer service. We have never dealt with a company that treats the customer so poorly. Shame on Samsung for selling a new fridge with no door seals and having zero empathy for the customer. Shame Shame Shame!!!!

Oct

Posted by DONTEVERBUYSMASUNG

10/25/22 11:24AM

The worst company! They are doing illegal things. They told me I didn't have warranty or samsungcare+ and I did. They then said accidental wasn't covered, it is. I was reading my contract right in front of them. They don't realize I am a lawyer. I am in the process of trying to get a hold of legal, for breach of contract. On a recorded line, they mentioned things weren't covered, or I didn't have coverage, when in reality, did. They refused to let me speak to a supervisor, stating each time that one was in a meeting or on other call. I wanted to report one supervisor for going into a meeting right in the middle of our issue, and he refused to give me his reference ID #. He said he had to give permission in order for me to file a complaint on him! ID# 5384020157 and #5384020150, both refused to let me speak to a supervisor and called me a liar, told me I wasn't covered, and didn't even bother to look over my extended care contract. These people are running a company in America, but don't understand what breaking America law mean in a contract.

Sep

Posted by Anonymous

9/24/22 1:38AM

I purchase a Samsung washer on August 20,2022. I purchase a 5 year warranty also. After using the washer twice it stop washing my clothes completely. I called home depot and they said my warranty was over after 48hrs. Lol!!! I called Samsung they said reset it, so I did that. It washed one good time after that. I called them back a week later. They asked to allow it to self clean.I did that it take 3hrs 55mins for that to finish. After a few days it stop washing the clothes again. I called them back and the lady had the nerve to ask me did we kick the machine. I started to curse her out. I had to remind myself that I am a woman of God. They giving my so much trouble. I don't want it at all in my home. Remind you I only had this washer for month and 3 days and had to call 3 times already for issues with it.

Oct

Posted by Ny65

10/12/21 9:42AM

I'm sorry I've been a Samsung customer for years but I purchased a Samsung A11 back in February of 21 and it is the worst phone ever had problems from day one.... contacted Samsung about this and they have done nothing....guess I'll try Apple

Sep

Posted by MickeyMac

9/27/21 5:18PM

I purchase my refrigerator a few years ago and my ice maker is freezing. I am a military spouse and this is very frustrating
please repair this problem!

Sep

Posted by Anonymous

9/5/21 7:00PM

CLARKE COUNTY ALABAMA
DO NOT PURCHASE SAMSUNG APPLIANCES
We bought this brand new Samsung Washer in February 2021. I purchased it from Alabama Power in Thomasville Alabama. It stopped spinning & rinsing correctly over a month ago.
When it stopped working I called Alabama Power and was told the 1st year warranty was through Samsung. I called Samsung NO ANSWER. I went online and filled out information about this washer on the Samsung site and received an email for repairs. The day of the scheduled repair, the Samsung technician was a no show. I have done this 2x both NO SHOWS.
I contacted Alabama Power and Samsung for weeks now and NOONE seems to have a solution to getting it fixed or replaced. Samsung called me a week ago and told me "There is no Samsung repair technician that services this Area". Now we are stuck with an $800 washer that doesn't work. I have requested the washer to be picked up and for compensation of course all communication stopped at that point.
Lesson Learned ??

Aug

Posted by SAMSUNG

8/11/21 12:53PM

This company is awful. I will never purchase another Samsun in my life. I would not take a Samsung tv if it was given to me.
I only had this tv for only three months and the screen goes out and they want me to keep waiting for different parts all while COVID-19

Aug

Posted by Jan

8/10/21 4:13PM

Seeing several comments below it is obvious Samsung does not care about customer complaints but here comes another one. I will boycott Samsung entirely as long as Megan Rapinoe is your spokesperson. She is a disgrace to her country and I'm shocked a corporation with any respect would use her as a role model.

Jul

Posted by Disappointed Samsung customer

7/14/21 8:50AM

Samsung has the worst customer service and does not do anything to resolve your problems all they do is give you excuses and won't help you with your issues. My brand new Samsung broke down and they don't care about replacing it gas they want to just keep giving me excuses and they don't want to replace it. I have made about 20 calls and all I get is excuses and I tell them that I lost all my food when the refrigerator broke and they just avoid the question or don't even care about your loss. I will never buy a Samsung and I will tell my friends to boycott any Samsung products because they don't care about the consumer they only care about their pockets getting rich.

Jul

Posted by Kbddjd

7/6/21 4:20AM

Samsung, do not buy!! From the time our warranty ran out our 6 year old, French door fridge began freezing in the fridge. I read many complaints and some things to try to remedy the problem. We tried raising the front wheels so the water would drain towards the back. It worked for a bit. Kept the ice from forming under the drawers. Ice then began forming on the back of the fridge and behind the panel.
We have had to defrost several times a year. It is becoming more numerous now. From the start of 2021 we were defrosting every 10 days. I found a retired repair man to come and fix. He came the end of April but now it is freezing again. 2 months better than 2 days but come on!
Tired of this issue.

Jun

Posted by Anonymous

6/8/21 3:24PM

First of all I'm amazed after reading ALL the complaints regarding Samsung products and their horrible customer service that they are still in business! I purchased a Samsung TV from Best Buy and it stopped working. I call Best Buy they told me I would have to contact Samsung. I called Samsung and they scheduled an appointment for someone to come out and look at it. No one showed up on the scheduled day. I called again and was told they were sending someone out to replace the part. I asked how they were going to replace the part when they hadn't looked at the TV to determine what was wrong with it. They said this particular TV was having a problem so they knew what to replace. Again no one showed up for the scheduled appointment. Called again and this time was told they were going to replace it with a comparable model. Never heard back so called again and this time was told they would give me a Samsung voucher or I could receive a prorated refund. Sumsung customer service or lack there of is the worst I've ever dealt with. They are rude and constantly transfer you to talk to someone else. I will never purchase another Samsung product and will discourage everyone I know to not buy there products.

Jun

Posted by Anonymous

6/3/21 8:22AM

Samsung appliances are horrible my washing machine is a piece of garbage I don't recommend Samsung at all.... Customer service is a waste of time and corporate phone number disconnected never again will I buy a Samsung product

May

Posted by Dissatisfied Customer

5/25/21 4:49PM

. On 5/17/2021 one of my Samsung televisions started blinking on and off when trying to turn it on. I immediately contacted the customer service number and provided all details of the technical problem. The customer services representative created a ticket through Service Quick and generated the ticket # 4159500565 for 5/20/2021. I recieved an email and was informed that I would receive a call from the service guy on the morning of 5/20/2021 with the ETA if his arrival. On 5/20/2021 I took off of work and recieved no correspondence from anyone. I quickly call the service department and was informed that my service had been rescheduled for 5/24/2021 with no explanation but again was informedthat I would recieve a call with the Eta between 9:00 AM and 10:00 AM. On 5/24/2021 I again took off of work to be home for the repair service representative from service Quick. At 10:45 AM I again became concerned and was informed that the technician was busy and would call when he got a chance. At 11:45 AM I call the customer service department to verify this again second failed appointment with no correspondence. I was informed by the service Representative that there was nothing that they could do and I would once again need to await the call from the technician with the ETA. At 1:09 PM I recieved the message VIA text that I have attached stating the technician did not come to work and my appointment again was being rescheduled to 5/31/2021. I have taken of Two separate days and have missed 16 hours of work to no avail. This practice is ridiculous. At this point food is being taken off of my table with no solution. I escalated the call to a gentleman named Kenny ID # 0808 who informed me that my recourse was to schedule another appointment with another company and hopefully it would work out. This company is terrible. I will never buy another Samsung product.

May

Posted by WarrantyWaste

5/10/21 10:37AM

I purchased a 75" TV from Best Buy in November of 2020. In less than 6 months the tv has gone bad and since there are no service centers in my location they issued a store credit. First problem the credit is for what I bought the tv for in November. The tv is currently sold out and selling for $300 more. So if I want the same tv I have to pay the difference. Shame on me for waiting for a sale. Second, the credit was apparently issued on 4/29 but when I went to the store today they have no record of that. After spending 1 1/2 hours on the phone being transferred 6 times all they could tell me was we will send it again and you can wait another 3-5 days. So apparently the rep who told me the credit was issued 4/29 lied. I am completely unhappy with how customer service has handled this situation. When I finally receive my credit I am going to have to spend an extra $300 to get my tv back.

May

Posted by Shelly

5/2/21 1:52PM

Samsung issued me an e-voucher to replace my washer that died within 6 months of purchase. The link to the e-voucher in the email doesn't not work. It's a fake link. It does nothing. I'm stuck with a washer that doesn't work and a "refund" that also doesn't work. Customer service takes me in circles and tells me my refund is complete. It's not complete - the link does not work!

May

Posted by Erika Henry

5/1/21 11:24AM

The worst customer service I have ever experienced!!! We bought a refrigerator 6 months ago and the compressor is out. All of our food thawed out and went bad. 100s of dollars gone. We've called multiple times to get it fixed and not only received terrible service but no one has been out to fix it in over 2 weeks. We have a newborn baby at home that has special formula that needs to be refrigerated. Every time I ask to speak to a manager I get hung up on. They will not give us a refund, nor are they showing any signs of coming out and fixing it. Never again will we spend any money with this company!!!

Apr

Posted by Dirty

4/13/21 8:58AM

I have had hell trying to get a repair done in my Samsung washing machine. The repair company Samsung partners with is shameful. It took three weeks to get an appointment. Then the repair man called on the day of the appointment and said his truck broke down and would be there on Monday. He text at 2:00 and said he was still coming. Then at 4:00 he had not shown up. I got a text stating he would be there in 10 minutes. The appointment was missed. Now I got to wait until the 29th of April and hope he comes. Samsung needs to get a different company to take care of their customers. I will never buy another Samsung appliance! Never

Mar

Posted by Anonymous

3/30/21 3:52PM

I have had problems with my Samsung fridge. We have replaced the ice maker 3 times. Have had to defrost it about 5 or 6 times and now the cooling system is down and we have lost thousands of dollars in food. Since we are past the warranty we now have to pay to get the cooling system replaced. I have never had a fridge with so many problems I had the repair man today who replaced the ice maker tell me what he thought was wrong. He told me what we needed but now I need to wait for another appointment then order parts. This is unexceptable since we now have no refrigeration for who knows how long. We now have to pay out of pocket for a part that the service man said was an issue in theses fridges. I am very disappointed in this product and wish I could just throw it out but it was an expensive fridge and I really don't want to spend the money for a new one. Since we have had so much problems with this fridge I feel that your company should do something for us. I had used our home warranty to fix it in the past then I finely decided to go directly to Samsung. I am very frustrated with the whole thing. For the past 2 years we have had to defrost it almost every few months. When I go on line to read other reviews I see that there are a lot of complaints about the same thing. For this reason I feel it should be the responsibility of your company to fix these problems since it is the parts that are the problem

Mar

Posted by armaui

3/29/21 8:04AM

I have all Samsung appliances in my home. The stove is 3 years old. The timer stopped working. Every appointment made to fix it was canceled or changed by their repair team then finally they said they couldn't do anything because "that part is no longer made". My 3 month old microwave stopped cooking if you put the fan on. The technician said it was the " mother board". Ordered it and replaced it. Now it has stopped cooking or just heating anything up. Once again our appointment has been canceled with no explanation and rescheduled. I feel like Samsung is very happy to sell their products and cares nothing about their customers after that. At this point I am very discouraged. I would appreciate it if someone could help me with this. Thanking you in advance.

Mar

Posted by samsung refund check was no good

3/15/21 1:55PM

My family has been without a working kitchen range range for 3 months during the worst pandemic in history with still no end in sight! Refund check Samsung sent me is no good according to the bank!
When trying to notify Samsung no one is available to assist with this problem.E

Mar

Posted by Anonymous

3/12/21 3:42PM

I purchased a Samsung Refrigerator 10/17/19. I feel it's a real Lemon. Before having it for a couple months I noticed I was getting freezer burn on my foods being securely rapped, needless to say frosting up. They have sent someone out 3 times already, them finding nothing wrong. About a month ago we noticed one of the shelves on the door was cracked. They're telling me I'm out of warranty. I am aware of that but this should not have happened. The crack is on a small area where only small light articals can be placed. I buy alot of Samsung products and sure hope that you can help me. Sincerely Marilyn Schwartz. I live in Fort Lauderdale, FL.

Mar

Posted by vena

3/11/21 1:58PM

I purchased all new Samsung kitchen appliances not quite 4 years ago. My oven was not reaching the correct temperature. I called Samsung and they referred me to a Samsung repair company called ASAP which I called approximately late February I waited a while for an appointment and on 2/25/21 a tech came and diagnosed the problem he said it was a sensor and cost about $30. The company had to order the part and said I had to pay for the parts before tech came to my house again . The total amount came to $380 some dollars. I called them they said it was two parts. Ok I had to pay to get it fixed, that was 3/6/21 . Tech came here on 3/10/21 and installed the parts. He left and I immediately needed to use the oven and IT STILL DID NOT WORK. I called the tech Immediately and he said he had to talk to the supervisor. We have not heard from this company. I am so so sorry this company doesn't know what they are doing. There was only two Samsung repair companies in this area. Now what if I have to pay more to get this fixed???? By the way no sensor was put in this oven. If more money is required I could have purchased a new oven/stove. I thought I was going to have a long time before replacing any of these appliances. Help me I am 76 years old and can't afford buying new appliances

Feb

Posted by SandyC

2/15/21 8:42AM

I bought a house this summer that had a brand new (still in the factory packaging) stove. The oven has never worked properly. It will not stay at the set temperature and starts cooling off before cooking is done. I have had the service man out here twice. He was extremely rude and did absolutely nothing. The last time he was here he said he had no idea how to fix it.I have called them repeatedly and all they can recommend is to send the same service repair man back out here again. Worst customer service ever. I need a new stove, and they assured me that if I had the repair man out here twice, then I could have a new one. Now no one will respond to my calls or emails.

Feb

Posted by Anonymous

2/11/21 9:44PM

I cannot understand how samsung stays in business!
Tried 22 times to have a phone problem rectified and found absolutely either I'll advised or plain ignorant employees without training to speak with! My phone not even 2 months old and the answer from all reps spoken to was "we will have to troubleshoot your phone". Too bad Alexander Graham Bell isn't alive..he'd
Zhave problem fixed upon my first call! Meanwhile will stop purchasing samsung products and seek a REPUTABLE
COMPANY.

Feb

Posted by Jon

2/10/21 11:33AM

This is the worst, I mean the worst experience I've ever had with any appliance. I've had a Samsung refrigerator for 6 years, after 2 years the ice maker stopped working, they sent out a service guy to fix it. That worked for about 6 months then issues again, dealt with it it for awhile then decided to talk to them about it. They didn't have a repair service provider anymore in my area anymore so they offered a refund. Now they can't find the paperwork! Can't get me my check until they get it. I sent them the serial number tag so now I can't send it again! I don't have it! So much of my time wasted with zero resolution! You call the corporate number and it is just the automated system you use on the regular phone number! What a bunch of BS! Terrible customer service and product! I will NEVER buy a Samsung again! Anything!

Feb

Posted by Lloyd 5k

2/8/21 9:11AM

I purchased a Samsung refrigerator about two years ago and I purchased an extended warranty. The back panel froze. Samsung sent a repair man. He ordered a part and assured me that it would repair the refrigerator. He installed the part. The unit worked properly for two months but then it stopped working and the back panel froze again. I contacted the company but I was told that the part was only guaranteed for thirty days. It is very expensive to fix this problem. I am very disappointed. I would never purchase another product from Samsung and I recommend you don't either.

Jan

Posted by Anonymous

1/29/21 2:20PM

On the phone for more than an hour. Spoke with five people, hung up on once, including a supervisor named Anekay who would not speak to me directly. No resolution on my problem with my range. Outrageous that customers would be treated this way. NEVER buying a Samsung product again. Will tell this story over and over to anyone that will listen.

Jan

Posted by Anonymous

1/25/21 2:47PM

I have a Samsung Frig stove dishes. Bought them all last Delivery. Frig ice maker quit working after 6 months. They issued a refund for
It t2100.00 contacted them several times and put on hold and
Then disconnected s after an hour wait. Very furious
I will never buy any Samsung again. Customer services is a joke.

Jan

Posted by MaryMac

1/15/21 11:32AM

I have been a Samsung customer for years, washer, dryer, tv (several), 2 just last year from Costco, fridge, microwave so when the time came to replacing my dishwasher, I immediately thought of Samsung. Big mistake! Having a winter escape in Fl, I bought a Samsung dishwasher around the same time Samsung discovered the problem and sent out a communication regarding the buzzing problem.. Instead of doing a recall, Samsung's bean counters decided not to do anything & let the defect go out of warranty. The machine washes & drys perfectly but the buzzing drove me to have it serviced. I had my dishwasher serviced today due to the buzzing problem getting worse. The service man told me about the communication from Samsung and not doing a recall. Now I have learned to fix the problem including labor, the cost will be almost $400.00. The machine was lightly used for the time I was a snowbird. I permanently moved to FL in last July. Under those circumstances you can see it was very lightly used.

I would like to know what Samsung is willing to do regarding this matter.

Dec

Posted by Anonymous

12/30/20 5:53AM

I bought a 55 inch Samsung TV barely two years ago nd it has failed. I was told I'm out of luck and have to pay fir repair. It comes on for a few seconds then shuts off. After googling I see this is a common problem.

Why on earth would I ever buy another Samsung?? My Sony is over 10 years old no problems at all

Dec

Posted by SHUT SAMSUNG DOWN UNTIL THEY HON

12/16/20 9:24AM

I purchased 2 Samsung TVs from Best Buy and have had to replace both less than 3 years. I'm finding out that their TVs will only last no more than 2 1/2 years. I appears Samsung knows there are issues with their electronics and won't honor a full refund. They first honored me a free in service repair for my TVs in which both screens blackened across the top and sides. Then they had me to cancel the service repair because they knew that the repair was taking to long to come out. So they offered me a coupon, which I never received, to purchase a new tv from Samsung and not Best Buy. That never came. So I called them and now they tell me that they can only give me half of what purchased my tv for. I told them that I am not wealthy and that I can't afford to buy a new Tv every 2 1/2 years because they won't honor a day pass the warranty.

It's not fair to consumers that you want honor a full refund for your products and you know that they don't last but a couple of years.
I will not purchase another Samsung product and I WILL SPREAD THE WORD THRU FACEBOOK AND OTHER SITES AS NECESSARY. I WISH NO ONE EVER BUYS ANOTHER ONE OF YOUR PRODUCTS AND YOUR BUSINESS IS SHUT DOWN!!

Nov

Posted by Disappointed

11/28/20 3:00PM

Your company is fraudulently advertising the 58 Samsung crystal uhd smart tv as a 58 in the box isn't but 56 and a half the tv is 51 that's a rip off I'm taking mine back to Walmart and getting my money back. I have been wanting a smart tv for a long time I didn't have enough for the big screen so I got this and it turned out to be a scam. Very disappointed in this company.

Oct

Posted by Randy Lively

10/13/20 3:59PM

We have been trying to resolve a problem with the ice maker since August 26th. 2020. All we gotten so far is the run around. Not one representative of this company knows what the other is doing. I have filed my complaint with the better business Bureau , and now waiting on a callback from Home Depot corporate office since I purchased it there.

Oct

Posted by Frustrated & Scammed

10/9/20 11:36AM

The worst customer service ever! I purchased a Samsung French door refrigerator 6/2016. Paid $2,000 making monthly payments on credit card till paid off. I am retired & live on social security at poverty level. Early September 2020 I noticed freezer was not working. Also ice maker was freezing up. I called Samsung immediately. Was informed technician would come to evaluate problem & paid $99.00 for this Analysis to confirm it was a warranty issue. Which next Samsung sent repair guy out to fix. Which he determined it could not be fixed & the issue was still under warranty. A ticket was sent to claim department stating I qualified for replacement (new refrigerator)! I have been shuffled back & forth to so many out of country employees & received so much conflicting information which has now encountered over30 days of a run around. I have been told my model is not in inventory so replacement not going to happen. They have proposed $984.94 check to me because of age of refrigerator. Totally disregarding that the problem diagnosed by their technician was covered by Samsung warranty. A factory defect!
To replace this refrigerator would cost almost $3,000.00. $984.94 depreciation is not acceptable. Their warranty on their products is a joke! Never ever will I buy or recommend a Samsung product. They're a bunch of crooks!! I have spent hours on my Apple cell phone either on hold or talking to someone who is stupid or intentionally trained to railroad & give me run around! I have called corporate head quarters & no answer & no recording. Do they even exist in the UNITED STATES? I wish Apple made refrigerators! Samsung is the worst I've ever experienced. And I've bought a lot of appliances in my lifetime.

Oct

Posted by Italianbride

10/5/20 1:54PM

We have been buying Samsung products for many years. 60 inch flat screen TVs, many note cell phones, from the note 2 up. Every year looking forward to the newest model. The problems started from the note 9. I noticed the earphone Jack was defective. Sadly, I don't often have a need for them, so by the time I found the problem, it was too late to contact them. I wrote it off, thinking I should've tried it when I bought the phone. When the note 10 was released we rushed out and purchased it. Paying in full with cash, as always. We haven't had the phone for a year and we got an error message that the phone was unable to charge, the internal temperature was too cold. We went to T-Mobile to purchase another phone. The employee told us to contact Samsung since the phone was under a year old. I contacted Samsung and they directed me to a certified repair center. The company said it was most likely a sensor. After assessing the device, they referred us back to Samsung, stating the motherboard on the phone was bad. I called Samsung for the next step. They wanted me to send the phone in for repair or replacement. I did. We just received the phone back. The charging problem seems to be corrected. Only now we have scuff marks near the s-pen and you can feel the phone isn't sealed properly. I called Samsung customer service. My call was answered in the Philippines. I asked to be transferred to the US. They said they were unable to do that. I held for a supervisor for 50 minutes and 23 seconds before being disconnected!!! I called back 2 more times and got the same representative that disconnected me again twice!!! I called a fourth time and got a representative named Joyce who was able to connect me to a supervisor in the Philippines. I explained my frustration with the Samsung experience and my problem with the repaired device. She told me they received the phone with scratches and didn't address the seal at all. This phone has never been removed from the high impact military grade phone case and bulletproof glass I purchased on day 1!!! She told me she would transfer my call to the repair center, where I sat on hold for another 41 minutes before I gave up. This company is a joke! We will NEVER purchase another Samsung product again. I've never encountered such poor customer service in my life. Apparently there is no US customer service and nobody cares. I intend to share my experience with this company everywhere I can. Your company should work on retaining customers and produce products that are reliable and stand behind them. This wasn't a $10 item. We spent $1200 for this defective device. We will be switching all of our devices to Apple. They provide US customer service and stand behind their products.

Extremely disappointed and dissatisfied former customer

Sep

Posted by I hate Samsung.

9/28/20 12:15PM

Horrible TV. Less than two years old and I turn it on to find a big black line through it. By the end of the day the right side is black. They offer to pay for a repair and the company only does Monday-Friday. Most of the free world is at work!!! Stand by your product. This should not be my problem!!

Sep

Posted by Don’t buy Samsung

9/18/20 5:54AM

Terrible Compnay

Sep

Posted by JCAlpine

9/12/20 7:01PM

I have owned a Samsung French Door refrigerator for 5 years and I am in the process of having the ice maker replaced for the second time. This is unacceptable for a major appliance. Model number: RF30HBEDBSR Serial: 06P043BG200559K. I have filed a complaint with the New Jersey BBB

Sep

Posted by Frustrated

9/10/20 11:29AM

Purchased an Active2 Watch and it stopped working after 4 months. I bought the watch to work out and track my heart rate in particular. I sent it in to the repair center and they said the warranty is voided because of water damage and it will cost $220 to repair which is almost as much as I paid.

The watch was never submerged in water. I never swam, took a shower, or dunked the watch in water. I only used it to work out. Samsung sold me a water resistant watch that has work out functionality that cannot handle perspiration from my wrist? How can that possibly be water resistant. False advertising indeed.

I spoke with a Samsung Repair Center Manager and she would not honor the warranty. Really hard to believe such poor product support. I've purchased a lot of Samsung products over the years...TVs, mobile phones, tablets, etc. but I am done. Really aweful product support and I am very frustrated.

Sep

Posted by Shakingmyhead

9/4/20 2:23PM

I inherited a 2015 washer/dryer when I bought my home 2 months ago. After a few weeks, oil stains appeared on my clothes after being washed. Long story short: I have been dealing with Samsung Recall and Warranty depts for almost a month. WORST SERVICE EVER. Recall was finally completed, but getting the new warranty in place has been a joke. No one ever calls back. No one appears to know how to do their job...or the procedures are ineffective. Got a new ticket # today and am supposed to be getting a call Monday (hahaha) to set up a service call to fix the issue. I will be very surprised to get a call. I will be even more surprised to have the washer fixed. When, not if, the washer has anymore issues, into the trash it goes and I'll buy a basic Whirlpool washer. On/Off, hot/warm/cold, load size. The end. Who needs a "smart" appliance? What a waste of money. Very disappointed in Samsung. You are just awful.

Sep

Posted by Anonymous

9/1/20 5:26PM

I have had about all I can take with empty promises given by your customer service people. I have been trying to get my ice maker fixed since the first week of August and still have not seen or heard from anyone. The final straw came today, I called your customer service people yesterday (3rd time) and got hung up on. I then started a chat and was transferred twice during the chat. Bottom line is your customer service man promised me that I would hear from your dispatch by end of day today, 9/1 and I haven't heard from anyone. Pretty sad that you don't stand behind your product and your employees care less than you do. I just want the product I paid for to work. Will certainly never purchase anything from Samsung again! Frankly I will be surprised to hear back from anyone.

Aug

Posted by CMO

8/13/20 10:29PM

I am disappointed in Samsung as they have shut me down on any help with one of there T.V's I purchased and the place I purchased went out of business and I paid for a extended 5 yr warrenty and it has been 3 yrs.My screen just went black.I thought Samsung was a good company that backed there products cause to me obviously 3 yrs use of a T.V. well taken care of with reciept,you would think they would feel it was a glitch and offer to at least send someone to take a look at!!! NOPE obviously the have no pride in there product just in it for the money. Just say no to samsung!!!

Jul

Posted by Anonymous

7/31/20 9:11AM

I purchased a refrigerator less than a year ago and all I get is a runaround. I have called no less than six times with three different email addresses to send a copy of my receipt and I get no results. Including a hang up.

Jul

Posted by BuyLG

7/30/20 12:16PM

Worst customer service in the free world. Samsung site tells me my warranty is expired on my 2 year old microwave. I threw it out and bought a new one that is way better than Samsung garbage. Get an email 4 days later saying I still had a warranty for another year. Called the morons to discuss compensation since Samsung doesn't know its own head from its ass, got nothing. Told two different things from the same company. Was told they could do nothing because I didn't hold onto a broken microwave till they decided 4 days later to tell me I still have a warranty.

Jul

Posted by Cholita888

7/28/20 9:40AM

I purchased a Samsung refrigerator model#RF28JBEDBDG/AA less that 2 years ago and have had nothing but issues with the ice maker and the water dispenser leaks water. I am now currently up to 4 days a week with forced defrosting the ice maker. I am getting nowhere with Lowe's for servicing the fridge and no accountability from SAMSUNG repair to get this taken care of. I spent close to $3000 for this appliance and for it not to be working properly. This is completely unacceptable!

Jul

Posted by Mad in Kentucky

7/28/20 7:42AM

I purchased a Samsung Stove & Microwave from Home Depot in November 2019.Eight months later the microwave does not work.It has a bad filter board & main ERC control board is bad.My microwave is still under the one year warranty but I have had no luck getting any kind of service from Samsung or Home Depot.The only company that was helpful was Sears Service!What a scam warranty service is. Samsung is worthless and although Home Depot has pretended to care, I have yet to receive satisfaction. Perfect example of big corporations taking advantage of the consumer who cannot afford to fight them. I am not sure how I am going to proceed, but I will not let this go.I will complain on every social media site available to me and I will write letters to everyone at Samsung and Home Depot. I will end up buying another microwave I am sure and you can be damn sure it wont be a Samsung and it will not be purchased at Home Depot.

Jul

Posted by Liz

7/24/20 8:31AM

I bought a Samsung refrigerator 2 years ago for $2500 and it has quit working already! Lost several dollars in food in the freezer. Called the company and still have not heard back from a service technician who is located about 2 hours away from us! When asked about finding a repairman in our location, we were told that we would have to bear the cost of the repair. Judging by all the negative comments below, why would anyone buy a Samsung appliance? And, why does the company not give a damn about its reputation or their customers? Extremely disappointed!

Jul

Posted by Betsy Cruz

7/20/20 1:47PM

Purchased a refrigerator from
Lowe's on 5/2018 it has been nothing but a nightmare since. I have called in numerous times since 11/2018 and gotten nothing but run arounds
About having a technician come out. I have lost over 1k in groceries and the worst part is that they keep telling me they will take care of the problem. Never again will I purchase a Samsung appliance.

Jul

Posted by Debra

7/15/20 11:17AM

Ya I bought a Refrigerator the prongs in the electrical cord fell off I bought a extend warranty but they said it would not be covered I tried to just buy a cord but you service company would not help me I will never but Samsung products again

Jul

Posted by Anonymous

7/14/20 12:08PM

My refrigerator's is a big problem! We purchased a new home and I got brand new appliances to go inside and it's been nothing but problems! The ice maker is a block of ice and has been since they plugged it in! Terribly disappointed!

Jul

Posted by Dave

7/8/20 11:19AM

Samsung employees were very helpful in trying to schedule a repair to my Samsung washing machine serial #0BHE5AUG719923P. However the technician repair company Service Quicke in Middleburg Ohio ph.#8774121665 is another issue. The message they sent had a 200$ charge for labor to come to the house. And a dollar amount for material. I have talked to 4 different Samsung personnel trying to resolve issue because I was offered for the inconvenience of excess calls to have Samsung pay for the parts. Service quicke is hard to call and answer . I'm at my 2nd ticket # and still haven't been able to schedule. You might want to look into other subcontractors for northeast Ohio .

Jun

Posted by Kim loveless

6/27/20 4:33PM

Your refrigerators are full of issues and once again mine needs fixing . I won't ! It's a crap product and I want a refund or replacement ( not yours). This is the second time in 3 months I've lost 309. Worth or groceries . Please make this right it I'm all over social media .

Jun

Posted by Mary Hamlin

6/10/20 4:16PM

This is a copy of the letter I sent to Best Buy Geek Squad manager regarding my Samsung washer problem. It took 1month & 2 days to deal with the poor quality issues.

June 8, 2020

To whom it may concern,

I feel that unless consumers express their dissatisfaction with their experiences, change will most likely not occur. During this difficult time many major businesses are folding and unemployment is high. Hopefully, your employees will not be some of those suffering this

out come.

My situation is that I am 80 yrs. old and caring for my 85 yr. old disabled husband with Parkinson's Disease. I need to do 1-2 loads of laundry daily and need a operable washer & dryer. On Jan. 18, 2020 my new Samsung washer and stackable dryer were installed by two men who were in a great rush as they were running late. This set worked fine until May 4, 2020 when the control panel went dark while I was washing and my wet clothes were stuck inside since the washer quit operating. After calling Samsung I was instructed to open the door at floor level and drain the water out which physically I was unable to do so I had to get help to do that. Then I had to call Samsung back for the next instruction which was to clean the filter down at floor level & this necessitated getting my grandson to do this the next day. According to the Samsung tech the washer door would then unlock. Well, that didn't happened so I had to hire a washer repairman on May 7th for $130.00 to open the door so I could get my wet clothes out. Fortunately he knew that there was a little cord next to the filter on the bottom. So he gave a good pull but it didn't open the first time & he pulled harder which released the lock. No where in my manual does it explain about this cord. He pointed out to me that I had a damaged washer which I needed to report to Best Buy. The damage was very visible from a certain angle but not too visible from the front view.

After many tries of calling the Geek Squad I got through two days later and was always put on hold or they'd do a call back. Finally on May 18 two assessors came and confirmed the damage plus the non working control panel and told me to contact Samsung for the control repair and I'd need a new washer. Thus more phone calls and now am told that HNG in Tukwila, WA) is the only authorized Samsung repair service and they had a full schedule plus had to get the parts. They told me I had to have the washer out so the repairman could fix it. So I had to hire the washer repair man plus another man to move the stackable washer/dryer to my storage shed. This cost me $260.00. It was then discovered that during the initial installation they had shoved the dryer flexible vent tubing was cut and lint was collecting behind the washer and not going out the vent.....FIRE HAZARD!

On May 19 I requested a reimbursement for my $390 for my out of pocket expenses which was submitted to Cassandra at Sedgwick (phone 855 229 4911). I have tried many times to connect with her via voice mail but have had no response about this claim. On May 20 the HNG repair man installed the new control panel but he needed to order a new front piece to replace the damaged one. On May 29 he came and replaced the front piece and told me to call Best Buy to get the two objects reinstalled.

Another hassle trying to get that done....

On June 4th they scheduled someone to reinstall the units & he was a repairman from A&E. He asked me what my problem was & I told him he needed to move the units into the house. He was a repairman & couldn't do installations. Then I was disconnected twice calling the Geek Squad again and after spending 2.5 hours I finally got a hold of someone to help me. He assured me he would resolve the problem and he did. Chris connected with a lady named Sharon (in Customer Care) and she was able to schedule two very competent people to reinstall the units on June 6th. This team was a good example of doing a job carefully by moving the units in and replacing the vent tubing.

Customer Satisfaction should be the goal of Best Buy and no one should have to spend this much time digging for information, making calls, being left " on hold" and wait for a month plus 2 days to solve the issue. In the past I have usually purchased from independent stores which have ALWAYS provided excellent customer service. Unfortunately the one I used to support for appliances has gone out of business as the caring & conscientious owner turned 76 yrs old & had worked there since he was 11yrs. old. Hopefully Best Buy will figure out how to provide excellent customer satisfaction.

Most people wash clothes daily. Fortunately I have a nice neighbor that let me use her washer/dryer otherwise I would have had to hire a caregiver for $30/hr. while I went to the laundry mat & pay to wash clothes. One idea is to have one person assigned to the case and that person make the necessary arrangements for the solution. The goal would be to have the entire job completed in 7 days or less. The customer should not be the one expected to carry this out.

Right now I am very frustrated and am hoping to have my out of pocket expenses recovered but I don't know what to do and I hope you can help me. I spend $8,000 per mo. for my husband's care and need to recover the $390.00 I spent.

Please let me know what I should do.

May

Posted by Mel

5/18/20 7:19PM

Bought a new Samsung at Lowe's 3 years ago and it is a complete lemon!!! The ice maker stopped working after a year. We had an electrical come here through Lowe's to "fix " the problem. It worked for about 2 weeks. Froze up again.to where we couldn't even pull the ice bucket out. Called a Samsung tech to come out and he told us that our new fridge/freezer ice maker was made with older parts. We had another tech come out again to the tune of 300 to fix the problem AGAIN. The ice maker is freezing up not working and is causing the unit to freeze up. I am prepared to take this to the media here in Texas. We paid almost 3,000 dollars for this POS that has caused many headaches and a lot of money spent for a new fridge. I would like to see a refund of monies spent.

May

Posted by Cathy

5/7/20 7:21AM

5/17/16 we bought a Samsung Frenchdoor refrigerator model# rf28jbedbs with a 3 year extended warranty from Best Buy. Not even 2 years after purchase our fridge started showing the internal temp rising and the light wouldn't come on anymore. After repair sent they determined the door gasket needed replaced. About 6 months ago our ice maker started freezing up. We would remove the ice and it would be ok for a little while till it froze up again. Removing ice no longer temporarily repairs the issue... ice is not being made now at all. I call Best Buy well guess what my warranty expired 2/23/18!! Because I had apparently used up what was allotted for my 3 year extended warranty already. I call Best Buy and apparently they have tons of issues with Samsung refrigerators. I spoke with Samsung and was told I would be charged if they schedule to refer to my extended warranty...but apparently I've used that all up on the first repair I had to do to it being lesss than 2 years old. Samsung will you honor your products?? I have Samsung tv's and DVD players that I've had no issues with so buying a Samsung fridge I hoped I was buying quality but based on all the other comments I see about your refrigerators now that is not the case.

May

Posted by Very upset customer .

5/6/20 2:34PM

I bought a Samsung refrigerator and it broke really quick Samsung has came out to fix it 5 times and still does not work . I called 2 times and both time I was on the phone for almost 1:30 I am so upset this is ridiculous. I am stuck at home with no refrigerator or freezer and it's 95 degrees here in San Diego . I can't even buy grocery's first my kids this is insane and ver unprofessional because not only did they hang up on me but did not solve my problem don't buy Samsung .

Apr

Posted by Anonymous

4/27/20 10:30AM

Sent in my tablet for repair and, two weeks later 5 hours of phone calls resulting in disconnects and transfers, I am still waiting on hold as I write this comment. UPS confirmed delivery as did Samsung, but they have no idea what happened to the tablet. I will be contacting the Attorney General's office, BBB, Consumer Affairs as I consider this to be theft of property. Shame on you Samsung!

Apr

Posted by Ed

4/20/20 8:56AM

Well here I go again. I just spent 30 minutes texting a help desk for Samsung it turns out at the end they wanted me to join for $5.00 to get answers. NO! I bought a Samsung refrigerator from Lowe's on 11-25-2016 that same year we started to get frost build up in the ice maker. Called Samsung technician and they said the ice maker works best when the freezer temp is -2 degrees. That did not fix the problem. Since the the ice make has been replaced x3 and about 4 service calls. Within 2 1/2 years. I have the Lowe's extended warranty. Which I thought would start after the original manufacture warranty ran out but no it started the day we bought it. So instead of getting 4 years of coverage there is only 3. Samsung should not even have a warranty if you can't use it.
Ok now last week Thursday I called Samsung because the refrigerator started to make a loud humming sound. Support said they would call a local service company to come out to investigate. Before the ever occurred the made a click ond stopped working entirely . The technician came out and said the sealed system is the problem and has to be replaced. I paid for a service call $99.00 the Lakes Electronics wants almost 400.00 for the parts. Samsung has a 10 year warranty on the sealed system, the electronics store says 5yrs.
This refrigerator should have been taken back from the start "Lemon Law". Once the refrigerator is working again I will continue to have problems with ice maker!

Mar

Posted by Cmousseau

3/26/20 6:59AM

I bought is Samsung refrigerator dishwasher stove and microwave in late 2018 the refrigerator icemaker has been freezing up and I've been defrosting it there's multiple complaints about the icemaker I called the one 800 Samsung and they will do nothing about it trying to get a hold of someone in corporate to give me a call

Mar

Posted by Rb

3/3/20 11:33AM

I bought all new Samsung appliances : refrigerator, microwave, stove, dishwasher. The refrigerator went out first. It was a sign of things to come. The dishwasher was next. Dealing with Samsung was a joke. Their techs couldn't even diagnose the problem. 4 repair visits and bringing in a specialist tech they finally figured out the the bottom spray arms two halves had started to separate allowing water to spray sideways at the door, thus dumping all that water out the door into the subfloor. It was a simple fix but Samsung screwed it up. Now 5 months later dishwasher started by itself! Just randomly! Turns out the LC code for a leak was causing the machine to think it was flooding even when off! More run around from Samsung. I can't trust that this machine will not start by itself and run the motor until it burns up. It could burn my house down. Samsung does not care. It's my problem. Do not buy anything Samsung. Especially appliances. You will regret it. To top it all off the stove chips extremely easily. I have never had a stove that chips when dropping a plastic spatula on it. Terrible quality. Terrible customer service. Terrible tech support. Just terrible.

Mar

Posted by Egom

3/3/20 9:42AM

Samsung is a very useless company. They do not take responsibility for their defective products. Very ineffective and inefficient company. Do not buy their products. They look good on the outside but technically substandard. I have a very terrible experience with their product and the company SAMSUNG is unresponsive and irresponsibility

Mar

Posted by karmosil

3/3/20 9:15AM

Samsung is a very useless company. I bought a vacuum cleaner bot from Best Buy in November of 2018. I had just moved into a new house in October of 2018 with wood floor. This piece of s(bot) was programmed to run through and clean the floor at certain times of the day. It scratched and destroyed my floor in August 2019 less than one year after purchasing this .
I reached out to Samsung and they asked me to send it their repair Center in NJ. I was asked to put in a claim for my floor. They sent out their insurance adjuster for my floor who saw that my floor was destroyed. After this was reported back to Samsung, they proceeded to declare that my vacuum cleaner was not bad but as a courtesy they would issue a refund. Since December 2019, I have been waiting for a refund. Now they claim not to find the serial number of the bot which they claim was under the vaccum and may have been erased through use ( who puts important information under an equipment that that operates back and forth) . Now Samsung has my vacuum cleaner and would not issue my refund. WHY, WHY, WHY. This is the most irresponsible company I have ever dealt with. They do not take responsibility for their products. They are a bad company. 'Buyers beware'.

Mar

Posted by Jvhardman

3/2/20 12:54PM

We bought a Samsung French door fridge and we've had to replace the ice maker on Jan 2019. It was sealed at all and the whole thing froze up an broke. Samsung should be held accountable because they knew this was a problem. Now, the defrost and fan froze up. Again, Samsung knew it was faulty. Again they should pay for the parts. A horrible fridge. Never will I buy Samsung again.
They should pay for the repairs. I've paid for the fridge twice over now. Samsung should be held accountable. I wish I could hire a lawyer and sue them.

Mar

Posted by Pam

3/1/20 4:36PM

I have a French door Samsung refrigerator that has a manufacturer defect with the ice maker. It freezes up every 3 months or so. I have had Samsung repair out 3 times in the first year I owned it. I am now at 15 months of ownership and was told it is out of warranty. This is absurd. This is a design defect that your company is unable to figure out. I will never buy another Samsung appliance again, and I will make sure to let everyone I know through social media about my terrible experience and product.

Feb

Posted by Lily

2/7/20 1:28PM

I have a defective fridge that I keep getting told is out of warranty it has nothing to do with the warranty it is a manufacturer defect. Ice maker hasn't worked in 5 years and last time we used it particles of plastic were in our cup, I can send photos of this, back of fridge freeze food at times, since June of 2019 Samsung has refunded 1.3 million for these defects the oldest fridge was from 2010. I am asking for s free service call and repair

Jan

Posted by Rita B.

1/27/20 4:29PM

I have owned the Samsung French doors bottom freezer RFG237AABP for over 6 years. I have changed the filter as needed with no problems removing or installing. Today I bought a Samsung replacement filter from Lowe's and I could not get to activate the filter. It just won't fit and secure. I went to Home Depot and bought a Samsung filter from them and ran into the same installation problem. I called Samsung parts and was told that the filters have been updated recently and I should just return the new filters and reuse the old one. This is not a solution. The internet has many people complaining that the new filters do not fit. What am I to do with my problem?

Jan

Posted by Joe

1/16/20 7:45PM

I bought a 75" QLED 80R TV during the end of year promotion. It arrived defective and I contacted customer support immediately. A return ticket with shipping label was processed that day. I was told that the model was not in stock and they couldn't say when it would be available. I told them I would look at their other TVs and pick one that was available. When Fedex twice didn't show to pick up the TV to be returned, I called Customer service again and was assured that I would be allowed to buy different model at the end of year price even though the promotion had ended and prices had increased. When I called to buy the new model TV, I was told they would not honor what I had been told, but only price match the original model, which is still not in stock and no way to know when it would be! I know that they were able to verify my prior calls as the calls are recorded. It is very inappropriate to lie to your customer who must take the word of the customer support rep spoken with. Honor the promise made and stop delaying the chance to have my TV in place now. I am looking to buy a model that is almost as expensive as the original purchase, not a lower level item.

Jan

Posted by R.T.W.

1/8/17 7:46AM

I have gone through over a month of scheduling assistance for a recalled washer that started on November 5th when I scheduled an in home repair. Only to be notified that the date had changed to November 27. I went with it and had provided the model number/serial number etc.. in the request. Nov 27th the technician arrives and says we didn't get the kits you need from Samsung so I can't fix it, call Samsung. I call Samsung at about noon Nov 27, 2016 and am told they will reschedule with another technician and give me the same number for who just left my home. I had to remind customer service 3 times that I was calling because thy don't have the right kit. I was told my complaint was escalated to the executive customer support and someone would call me in 48 hour. After 48 hours I called on Nov 29th and again explained the situation and I was told that a supervisor would call me back within 2 hours. No call ever came and once again I was told that it had been escalated to the "Executive Support Center" (which by now I think is just to get rid of customers) Anyway, Nobody called so when I called back on November 29th I was told that a new date would be scheduled with the right kit to fix the washer. On December 8th the technician arrived and guess what? Yep, he did not have the right repair kit. I call Samsung again on December 8th and once again I am told that this has escalated and someone from Samsung's Executive Service Department would call me within 24 to 48 hours. In the meantime another date of December 10th is made to have someone come fix the recall on my washer (this started on November 5th 2016) and on the December 10th they arrived and again reminded the technician what I needed and luckily he had one in his truck and had to go get it. Finally it was fixed. So it is now January 8, 2017 and nobody from Samsung, not the 3 times I was told it was escalated and someone would call me within 48 hours, not the time that I was told a supervisor would call me within 2 hours has called.
I have Samsung cellular phones, televisions, and a washer and dryer. I have never felt so dismissed by a company. Loyal customers may fade away now with treatment like this. To make matters worse is that I have a problem with the Samsung dryer now and it won't turn off with the power off and the door closed, it continues to run and not the recycle setting at the end of a load, but it won't turn off unless it is unplugged. Now I have to go through this whole thing again with Samsung about trying get some customer support. Oh, and my last conversation with customer support I suggested that Samsung should provide a coupon for my situation or a % off next purchase or gift card of some kind. It really is unbelievable the days from work and the cost for the number of days that impacted me for one 10 minute fix for a recalled item.

Jul

Posted by Michael Preedom

7/25/16 4:54PM

So, Samsung Group, check out my new invention that I just submitted to your invention and product patent office-the computer silicon data storage disk-please patent this and I want to be the product manager of this product-I am currently involved in product sales and marketing for the Samsung Group as well as for dozens and dozens of other companies but I really like Samsung-Intel well I don't know what is going on with these guys-I feel sorry for them-but whatever-did the Samsung Group get wind of the $10.350-$15.50 billion dollars industrial project idea that I have submitted to your company about establishing microelectronics plants, offices, call centers, research centers, and warehouses, in my hometown district area-I am very hardworking and very interested in becoming the project manager of this industrial project venture? Do you have any corporate feedback on this or have you people at Samsung made a decision yet?

Sep

Posted by vickyroyx

9/9/15 10:39PM

Pls kindly assist me with my samsung model ht-x810t/mea soundbar, it's not connecting to the subwoofer. All my gadgets are Samsung but the non connectivity of the soundbar & woofer hasn't make me happy. I love good sound. Please help me out Samsung.Phone Number:-

Aug

Posted by Shirley Dunton

8/27/15 11:20AM

As a longtime owner of Samsung products, and coming from a family and many friends who consistently purchase Samsung products, it is with deep disappointment that I write you today. In August 2013, as a gift from my family, they purchased a 46" Samsung Smart TV. This TV was purchased from Best Buy in Marlborough, MA with an American Express Credit Card. A few weeks ago a dark shaded line about 4" deep appeared across the entire top portion of the TV screen. I called Samsung and spoke with IT, who gave me instructions on the phone, but they were unable to correct the problem. They then informed me that they had to connect me to "the next level of IT", which they did. Once again I was instructed over the phone, but again to no avail. They next told me that they would have someone more qualified call me back. I waited all day, no phone call. In fact, to this day I have not received a call back. I checked with my cable company and it is not the cable connection. Since then the dark shaded area has slowly come down further on the screen. Now consuming about a third of the screen. Clearly, I have gotten a "Lemon". I am very disappointed with the service and the product, and cannot in good conscience recommend Samsung to anyone again. I also had someone who is a professional in Audio/Visual look at the TV and he believes it is defective LED's. I hope this complaint does not fall on deaf ears. Shirley

Aug

Posted by Shehan

8/3/15 10:48PM

The phone Ear speaker was not working and Samsung diagnosed the problem as a faulty motherboard and therefore the speaker was not working. Samsung Australia wanted me to pay A$200 and replace the screen when the screen was in perfect working order for them to fix the faulty board on the phone. (I had replaced the screen about 1 year back though another repairer).

I found the conduct of Samsung very deceptive and dishonest. Clearly the faulty board is a service issue and should have been fixed by Samsung free of charge. It cost me A$ 120.00 get the phone fixed. I am now seeking redress under the AUSTRALIAN CONSUMER LAW.

Mar

Posted by Redheadedwoodpecker1218

3/11/15 12:07PM

Samsung does not care about the customer all they want is you to buy their products then you are no longer important to them customer service is not the number one priority. All I needed was the instruction book for my camera that I bought I was transferred from one person to another for two hours. End of the game they want me to pay $35 plus shipping for a book I need so I know how to operate my new camera. Are you kidding me !!
This is NOT good customer service also I have a hearing issue and explained it to them and they laughed at me then they asked what color it is , under a light it's blue not easy to see and again they laughed at me and said lady it's black no it is not I feel they find everything so funny at a aother persons expense very discrimateing to say the least. All I wanted is the information book and was put throug hell for two hours I hope everyone that reads this take note DO NOT buy from Samsung you will save a lot of money and a lot of stress.

Jan

Posted by fed up in tennessee

1/12/15 12:30PM

We purchased a Samsung High Efficiency washer and dryer approximately 1 1/2 years ago. We have since our purchase of these appliances had 4 (four) major floods in our laundry room and over half of our kitchen due to the washing machine hoses on the bottom side of the washer coming off and draining the water all over the flooring in said rooms.

We have been given the complete run around regarding this entire matter. We have also been given ticket numbers for repairs and claims on this unit., for Samsung to turn around and cancel out the ticket number one (1) day after giving it to us and which it then also cancels out the claim for the unit and the damages it has done to our home. We paid full price for these appliances they were NOT A SALE ITEM OR DISCONTINUED ITEM. And, we also have been very patient with Samsung to back up there GOOD NAME AND BACK IT UP BY TAKING RESPONSIBILITY FOR THERE DEFECTIVE MERCHANDISE.

We expected to have this problem resolved within a 2 month time frame. I called Samsung this morning January 12th, 2015 and NOT ONLY DID THEY CANCEL OUT THE SERVICE REQUEST BUT THEY ALSO, CANCELLED OUT THE CLAIM FOR THE DAMAGES DONE TO OUR HOME. THE DAMAGES ALONE ARE OVER $3,000.00 and THAT STILL LEAVES US WITHOUTH A WASHING MACHINE!!!! What do we need to do hire a lawyer for this? Yet another expense! This is absolutely ridiculous for a well known corporation to put any one person/family through..

As I explained to each service representative at Samsung that I'd spoken to, that I have just went through a major operation and was in no condition to clean up all the soap and water that drained from our machine let alone HAVE TO HAND WRINGOUT THE CLOTHING THAT WAS IN THE WASHER!!!! What a bunch of crap!!

VERY DISAPPOINTED AND DISGUSTED!!!

WE JUST WANT SOME RESULTS!!!

Nov

Posted by Deadtv

11/12/14 8:38AM

I am very disappointed in Samsung and the lack of customer appreciation I have received. I own a 64" Plasma Smart 3D TV model # PN64E550D1F that has given me problems year after year. I also have found that this particular unit that I spent over $2500. for and has many known issues.

I had problems the first year and Samsung fixed it. I was Happy. A year later the power supply goes. I could understand if it was due to a power surge or an external problem, but it wasn't! It was due to a bad power supply that is a common expensive problem with this Samsung model (according to the repair people I have spoken to).

I have bought products specifically around this TV due to the ability to link them. I have a Samsung Mega phone, a Samsung 10" tablet, Samsung 42" TV and a Samsung Blu-ray player.

I am a happy customer with all the products except the most expensive and biggest investment.

My bedroom Samsung TV is now my living room TV. This has been my situation for over a months now due to not having the funds to have it fixed and Samsung's unwillingness to go beyond the scope of it's warranty period and provide loyal customers the attention they deserve.

By the way, Samsung stopped offering extended warranty's on this model. Makes you wonder why?

Sorry for the rant but I needed to get it out.

Sep

Posted by Anonymous

9/14/14 5:45PM

My samsung galaxy s3 have a black screen I have tried the infor.listed to get the black screen back to normal.nothing works I also purchased a galaxy 5 I have had it for almost 4 months and it is doing the same thing. I believe that these phones are defective bunch you would think the samsung would stand up for it work and admitt there are some problems with the phones and fix it. This is what an outstanding corp would. Nothing is perfect. Just better quality.

Jan

Posted by Rose Springsteen

1/28/14 11:00AM

I have had many problems most have been to reolved by returning to store that I purchased my windows 8 laptop.(Staples) I just called Samsung tech which of course answers out of US. It seems that whenever you call them they tell you that you have a very bad virus. Last time I took PC back to store and they said there was no virus, now they are now telling me the same thing.Of course they want quite a bit of money to fix it. Last time they anted over $200.I asked to speak to manager he said he was manager, asked to speak to someone in the United States he said I was not authorized!Is this the way Samsung operates?

Jan

Posted by savynaw

1/21/14 12:09PM

Good afternoon
I normally do not have time to write such complain on the website, however due to the worse experiences I've had with SAMSUNG, I felt that somebody in CORPORATE OFFICE SHOULD BE AWARE OF.
On black Friday I purchased a complete set of kitchen appliance's at home depot, my intend was to purchased everything from SAMSUNG, but you do not manufacture any of the hood, Microwave or the cook top, so I end up only purchased a refrigerator and a dishwasher and this purchased was intended to be a Christmas gift for my wife, to make a long story short the refrigerator was delivered on December 27,2013, upon delivery I found that the refrigerator was damage and refused it, even though I refused the product the delivery people left without taking the refrigerator back with them and left it in the middle of the kitchen, I had to call Home depot to request to it removed, the very next day I got a called from Samsung saying that my refrigerator will be delivered on January 18,2013, that is 22days later.
On January 18,2014 the refrigerator was delivered and once again it was damage found on the bottom door, I refused it once again and on Tuesday 21, 2014 I got a called from Samsung just to tell me that my refrigerator will not be delivered for another month, at this point I am found outrages for a company such as Samsung being such irresponsible, I got to tell you not one time a representative from Samsung ever offered an apology, as a Samsung loyal customer I will never purchase anything from your company ever again and I promise to be sure that everyone in my family, friends and colleagues know about the experiences I had.

Nov

Posted by Anonymous

11/4/13 2:35PM

Do not buy Samsung washer. Drain pump broke after only 13 months. POOR customer service.

Oct

Posted by SAMSUNG

10/3/13 10:43AM

I bought a Samsung GALAXY Note ll on Sept 3,2013 My phone quit working on Sept 1,2013. I went to the U S.Cellular in Ponora Ia. they checked my phone and said they could not fix it. I asked about a replacement than I'm told they don't do that They said I would receive a used one but have to pay 35.00 So I said I only get a used one and also if it quits I'm out of a phone. I Went down the U s Cellular in DesMoines Ia. to the place I bought it at. They in turn tell me that there no insurance for those phones I payed for insurance when I bought the phone it they sayU S Cellular does not have for it. I'm pretty up set I'm a senior 74 yrs old live out in the country and I have to go with out a phone I can't afford to put out more money out of my pocket to pay for anew phone. that will maybe last me maybe a little longer than month or less. If you can't satisfy a customer with the products you sell than you should not be in business. You running scam. Taking money on product that don't work or they are used product and reselling them. Which one is that only your company or your employees know. If you like your business I surgest you try to please your customers. If I had the money that you make from selling your products I would be able to buy myself a new phone. I live on S.S. that is pretty sad. So I'm with out a phone. I'm still under a Doctors care for a broken ankle I had a accident in Mar of 2013 and I have to have a phone to use so I can call out to get help if I need it. I can't walk very far I'm 74 years old, So now you know that I a customer of US Cellular for for a few years now, I'm not happy at all. My older phone I had for a few years quit working so I decided to buy a new Phone, this Galaxy Note ll was a great phone for the period of time it worked I like the size and the Idea of being able to take great photos. So now I can't be in touch with my family friend or any one now because I don't have a phone. I feel I have been scamed out of my money to some one else your Company. I do hope you can deal with this problem that is affecting me not being able to be in touch with any one. I'm using a computer but not every one has a computer. So once again I'm not in touch with my childen family and friends. Oh yes Emerg Fire Department, or Police. What do I do crawl out the door to get help if I need it. Also I would have to pray some one would drive by and maybe see me crawling.I do hope you be kind enough to deal with this matter as soon as possible. Thank you from your Customer Corinne Boots

Sep

Posted by Anonymous

9/27/13 10:23AM

Dealing with Samsung Customer Service
Also known as reasons not to buy a Samsung Phone
By Patricia Julian

June 14th-received my Samsung galaxy II, had heard good things about Galaxay so was anxious to use.

July 20th- Phone had been powering down since beginning and got tired of so brought to Sprint who reset to factory settings.

July 27th- Still powering down to returned to Sprint who once again worked on.

July 29th- Fed up with powering down to went to Sprint, since was past 30 days had to send to Samsung.

August 6- sent do Samsung

August 14- got phone back, did not power down but now would not hold a charge.

September 3- Returned phone to sprint.

September18- Received phone back

September 19- Will not even charge. Called Samsung where was put on hold for 45 minutes 2 separate times. Since just gotten back they referred me to Advanced support where I was basically told same thing, send back.

September 20- returned phone to Samsung

September 25-got email that there was a delay since had to wait for part.

At this time I called and spoke with Allen STAML2013
He first tried to assure me it was still in time frame, I have a year so is that how they gauge repairs. Told me I should have my phone by October 4, SHOULD not definitely. Also said I should go back to Sprint for loaner, not their job, they sell me service you sold me the phone.

Suggested a new phone, said he had no control over that. After being on the phone for 30 minutes was getting too frustrated. Samsung has spent more in shipping then the phone is probably worth. When he said the repair, one the part was obtained, would take 5-7 days. I suggested he might want to expedite that in this case. He was going to reach someone but could not email the information.

I need a phone that works, not confident that Samsung can do this. Word of mouth is great advertisement except in cases like this. Can't say anything good about Samsung.

Sep

Posted by infiniti

9/25/13 6:02PM

I purchased a samsung refrigrator June of 2013.
Lights for the crushed ice, and cub ice stopped working.
Called for warranty work, and was advised warranty had expired because the manufactory date was 2012.

Bottom line if making a purchase for a samsung product check the manufactory date.

Sep

Posted by puneet

9/24/13 10:18PM

hi samsung team,

I purchased a Samsung Core GT-8262 model phone on 16-sep-13 and since day 1 I am facing a phone heating issue (Phone gets very heated when getting used either I use the phone to make call, use any app or change the phone). Regarding this concern of mine I had a word with the samsung customer support on 23/9/13 and they took the remote of my phone and did the troubleshooting for 3:30 hrs and the representative working with me over the phone said that it's the issue with the phone and he told me to go to the service centre and get the phone replaced by getting a DOA letter from them. So today on 24/9/13 I went to the Samsung service centre in Faridabad at Ajronda chock and there tell them my concern and requested them to give me a DOA letter and they deny to do so even when I reported the issue to samsung within 7 working days of buying the phone I even had a word regarding this concern of mine with the manager and the owner of the service centre(Mr. Gupta) and he misbehaved and deny to give me the DOA letter even after knowing the sevirity of the issue. So, then the representative at the samsung service centre wanted me to submit the phone and they wanted to check it I submitted the phone to them and the technician there checked the phone and updated it's software and checked all the hardware components and as per them they fixed the issue and they gave me the phone back and at the very same moment I showed them that the issue is not fixed the phone is still getting very hot while making a phone call so the representative Ankur at the service centre said to me this is what we can do and he forcefully wanted me to acknoledge the receiving of the phone I denied to do that and on the receving I clearly mentioned that the issue is not fixed and they forcefully wanted me to take they phone away without fixing the issue also at the same time I called customer care and spoke to the manager at the customer care and at the same time having the owner of the samsung service centre on the conference call and I told them very clearly that it's the defected phone and I NEED THE REPLACEMENT OF THIS PHONE firstly you guys wanted me to use your phone support I did that then I went to the service centre and they were not able to give me any solution to the problem SO NOW WHAT I WANT YOU TO DO IS UNDERSTANDING THE SEVERITY OF THE ISSUE I WANT YOU TO REPLACE THIS PHONE BECAUSE CONTINUING USING THIS PHONE MAY RESULT IN LOSS OF LIFE OF SOMEONE.

The customer service of samsung here in india is soo bad that without fixing the issue the rep. and the service centre owner wants me to take the phone back and use it in a condition it is in and they say they will not replace this at any cost what ever may happen......and they say that IF YOU WANT TO GO TO THE COURT GO THERE AND GET IT REPLACED THAT WAY

I HOPE AS A CUSTOMER ORIENTED BRAND SAMSUNG WOULD LISTEN TO MY REQUEST AND REPLACE THIS PHONE ASAP.

Regards!

Puneet

Sep

Posted by Anonymous

9/18/13 4:30PM

It is sad that a company that used to have a good reputation is now a part of SEARS HOLDINGS, which is notorious for poor service and worse they are quick to intentionally ruin your Credit Report Status even when they are at fault. If you are having problems with your Credit Report because of SEARS or now Samsung contact CFPB [consumer Financial Protection Bureau]. For this reason I no longer even consider doing business with any company I find out is part of DEARS HOLDINGS. Anonymous.

Aug

Posted by Margee

8/22/13 1:07PM

I have tried to get my new (galaxy) phone fixed. I just get the runaround. Here they say it isn't from this country. They tell me to go to support and I did many times and filled out the support form many times and I get an email that isn't there department or call people in UK or eastern europe. Never anyone helps me. My phone was bought in April and has an year warranty but they are doing every thing to not fix it. It would be nice being I bought it in the US , that they have someone look at it. I spent over 400.00 on this phone and NO service. If anyone has a solution let me know! BEWARE.

May

Posted by borens

5/20/13 7:20PM

Last year I stayed in New York City and I bought a Samsung Galaxy Note SGH-I717 on 27 October 2012.

I registrered that device in SAMSUNG America for warranty, IMEI

A few months later, the device first turn on itself the flashlight,sometimes, and later when I turn on the device it goes only up to Samsung logo screen and return, doesn't initialize more.

After a lot of contacts with Samsung America Support, I following all the steps recommended by chat and e-mail, they said that need a physical evaluation of the device.

It happens that I live in BRAZIL and I haven't phone number and direction in USA, necessary condition for Samsung America.

Samsung Brazil doesn't want repair devices bought in another countries.

I need help, I'll pay for the shipping expenses to USA for repair, How to do ?

May

Posted by MShreya

5/10/13 3:55AM

Outcome of Samsung/axiom customer service - customer should live with a product that is giving problems and is unhappy with..!!!

In UAE, I had purchased Samsung Galaxy S3 mini on 2 march 2013 (2 months and a week today) and I am extremely unhappy with the product as well as the service.
Below are the issues with the phone.. and related response and customer service from axiom telecom & samsung!!:
1) phone network goes off randomly everyday once or twice
2) phone restarts randomly daily at least once
3) Phone freezes while on a live call. All activities on phone comes to a standstill until the phone is restarted.

Pathetic experience. Worst phone i have ever purchased. And the customer service i received:
Shopkeeper does not acknowledge replacement at all. Says will repair it. (Repair for him means software reinstallation.)
I go to axiom (warranty holder) 3 times in 2 months. all 3 times they formatted the phone, reinstalled the software. apparently tested the phone and feel that the phone is working fine.
3rd time they agree that another customer before me had the same issue and they could not fix it and they had to and did return the piece to samsung. So i requested them to replace my piece too since they know and agree it is a genuine problem.
One week and 20 phone calls to samsung and axiom - but samsung never checked the piece themselves. Axiom did not return the piece in spite of agreeing there is a genuine problem related to the 3g network and this model. Samsung agreed to the issue too but did not agree that phone had a problem - i don't know how that logic holds true if they know and AGREE 3g network on s3 mini is giving a problem!!
All i asked was a replacement since this phone is clearly faulty.
But i doubt axiom or samsung managers i dealt with, understand the seriousness of this for the customer and acknowledge the disappointment faced.

This was experienced at
axiom telecom - Dubai (sheikh zayed road near financial centre)
samsung service centre - Dubai

Very Very unhappy. Will never trust Samsung phones or service and axiom hence forth and never never ever recommend it to others.

- Shreya M

Apr

Posted by sally

4/21/13 10:00AM

We purchased a Samsung French Door Refrigerator in March of last year. Six weeks after doing so we had ice build up on the freezer compartment, Samsung did sent a representative out and the problem was solved. Two weeks ago, the ice build up began again,
we contacted Samsung and they scheduled three service appointments for us, Unfortunately, none service our area, so we are waiting for a May 2, appointment. To say we are disappointed with Samsung is an understatement. I always thought they were a reputable company, that made quality merchandise. I actually had to convince my husband to pass up buying a Kenmore because I felt Samsung was better. I was wrong!!!

Apr

Posted by melogan09

4/19/13 6:20AM

I am very frustrated and annoyed with the poor customer service from Samsung Tech Support. The main reason why is that I installed a software update on my Samsung Galaxy 2 Skyrocket on April 6 2013 and literally 48 hrs later on April 8th 2013 the phone stopped working. After a long haul with Samsung tech support there is still no agreeable resolution. No consideration or assistance in finding a compromise for the situation at hand. The phone is being sent back to me non-repaired because of the sheer fact that I have to pay to fix my phone when the phone stopped working due to the software being updated. I expect to get the phone fixed free of charge and if not then I expect to never be associated with Samsung again for any other products especially phones. This is outrageous for such a big company like Samsung there should be more effort to make the customer happy unlike what I found out today. If I cannot find a resolution in the next day or two then I will definitely not purchase from Samsung again!

Apr

Posted by Tania

4/8/13 12:34PM

I have been on the phone for at least 1 hr with a technician trying to get my Samsung Galaxy tab up and running. All the things he told me to do I had already done. It would have been less time consuming and frustrating if the technician spoke with less of an accent. I had to have him repeat about everything at least twice. I don't know what country he was from but I am assuming India by the accent. There are so many people in the US that could use this job so I would hope you would change your use of non-US citizens to US workers.

Mar

Posted by todd63

3/5/13 12:21PM

To the head of corporate operations,

obviously, I am not the only one to complain about your products but it seems to me that you would try to compensate people with service or replacement parts to satisfy your customers. These are products that are new and because of your cost cutting or faulty parts installed you should at least warrant your product. I Todd Rudy have a 2 1/2 refrigerator bought on good reviews a RS261MDRS with a transaction code of 4118212473 through Samsung service your service tech told me it was a bad computer board 250.00 worth. I emailed your service vp of operations ( Rajiv Mehta ) told him my problem and nobody from your company has returned my calls. what kinda of customer service is that? this is your vp really! maybe he should be let go. You people are out there selling millions of products each and everyday knowing that these reviews are out there is there not somebody that cares about the consumer. well I hope I can get somebody to call me back. I will continue my quest to whatever extent I may go to resolve my problem.

Mar

Posted by anthony chin

3/4/13 9:09PM

To the management of samsung
Dear sir/mdm
I am writing to inform you that i have use one of your samsung phone to take picture of one of my worker, what suprises me after we view the photo, we have capture an image of a spirit that have never been taken so clearly. This paranormal image of a young girl coming up from the floor slab.This is not an edited picture and was taken with a normal phone. This image really scares my worker until he refuse to return to work. This image was taken in malaysia about a week ago. if you want more info kindly contact me

Mar

Posted by Bsorge

3/3/13 5:18PM

I have numerous Samsung products from TV, DVD, Home theatre, phone, tablet,
And a camera. About 2 years ago we bought a top of the line washer and dryer. Recently the dryer died and we discovered lost no support for this item. Only one services in Palm Beach County who was difficult to get an appointment. When they cme out we were told we needed a new motor for just under $ 500.- and needed to order the part which would take 3 weeks. We decided we could not wait and opted to buy a new Whirlpool which we got the next day. This experience has soured us on Samsung!

Feb

Posted by mabby123

2/28/13 6:44AM

I am very disappointed in the customer no service provided on my new samsung top loading washing machine purchased a couple of months ago. My wife spilt some liquid detergent on the top of the washing machine glass that you look through. It has made an etching in the glass that looks milky and hard to see clothes. I called customer service and tried soap, glass cleaner, etc..... to remedy problem. (I had already tried these anyway!) I might add that I have purchased samsungs refrigerator and 2 hd tvs along with the washer and dryer in past 6 months. We asked for a manager (someone with more authority) to call us back. He did but simply says it is not covered in contract. He says no other complaints he is aware of with the glass problem we have. The problem I have is that I'm a loyal Samsung customer who thought I'd get some assistance with this, particularly since it is recent purchase and products that are designed for liquid soap powder should not etch in glass upon the first spill. We did not do anything out of the ordinary to the machine and feel that we are being taken advantage of since this is obviously a defect in workmanship. I hope corporate office will look into this because our BBB will be contacted soon and others regarding backing your products. If you will do this to us then others should know as well. I am very disappointed in Samsung who are obviously looking after their bottom line instead of customer service. Check into why the glass on washing machine would turn milky on a brand new machine! (2/28/13)

Feb

Posted by red

2/18/13 11:43PM

I brought my 2 months old tab to samsung service center for board replacement. I left my tab per the technician's advice since theres still few units on queue that he needs to repair. I came back the following day to get my tab. To my dismay, the technician did not touch the tab at all. He told me it will take an hour or so for him to change the board. I waited for 2 hours, and its not done yet.i waited again for an hour. The technician told me he will just contact me as soon as its done, because changing its IMI will sometimes take 3 to 5 days.and if it doesnt work still, they need to reorder another board, and its gonna take another 7 days.i waited for 28hours already, so i took my tab back, and swear im not buying any samsung brand anymore

Feb

Posted by Javier

2/7/13 12:42PM

Absolutely the WORST!!! Do not buy there Televisions!! They sell them with defective parts. There is a lawsuit against them. However even though I'm having the same problem as listed in the lawsuit they refuse to fix it by stating that my television was made a couple of months after what the lawsuit states. Wow, knowingly that they sold me a television with a defective part and refuse to make it right. Absolutely the worst customer service!!

Jan

Posted by ryan

1/22/13 8:26AM

Worst company Ive ever dealt with....bought tv less than 2 years ago....it turns itself off....never comes back on,....they tell me to eat it....they dont care to even see if its a problem with there product...why Im returning the surround sound I just bought and laptop.

Jan

Posted by Red

1/2/13 11:39AM

Your user manuals lie. I bought a 60 in tv that said I could connect to the Internet. After following steps in the user manual I purchases several hundred dollars worth equipment your user manual describe red as necessary I am now told the tv is not Internet capable. Nice job of lying!
I have been a loyal customer of Samsung for years. I have bought my LAST piece of Samsung equipment.

Dec

Posted by revolver

12/31/12 11:21AM

Intelisol is a horrible horrible company. quoted me a price to repair my laptop, I okay-ed it and gave them a credit card. They then called back a week later and nearly tripped their initial quote. They have had my laptop for nearly a month and will not call me back, pick up the phone or return my email. I will never buy another Samsung product because of intelisol's horrible service. Sham on them and shame on Samsung for using such a pathetic service company.

Dec

Posted by Anonymous

12/29/12 10:48AM

It took 71 days to have my washing machine repaired (finally replaced. It only worked 2 months and 3 weeks before developing problems. While i appreciate finally getting a replacement, I feel that was far to long of a process.

Dec

Posted by Surovich

12/24/12 1:23PM

I hope people read this before anything Samsung makes - They have AWESOME products when they work, but if you EVER need support for a product, be prepared to be without the product for 3-4 weeks. I had a brand ne Ativ tablet that I needed service on after 5 days. It took Samsung 7 hours on the phone and 6 reps to get a ticket started for service. Then 2 days to send me a shipping label. They use Intelisol for computers reapairs and my unit has been with them for a week and it hasnt been looked at yet. Samsung claims they have called Intelisol to expedite - I wonder how slow they would be without those calls? So its been two weeks now and no updates at all. Owned the unit a week, been without it for 2, and the minimum with the excellent GROUND shipping they do is another 4 days once the repair is done. It will be 3 weeks at LEAST, I expect 4. I am an IT professional - I need my PC for my job. If you buy Samsung for a device you need (phone/etc) think twice.

Then move along to another vendor.

Dec

Posted by DCSELLERS

12/20/12 1:53AM

HELLO I'M TAKING THE TIME OUT OF MY BUSY DAY AS A LAW ENFORCEMENT OFFICER TO
WRITE AND TO TELL YOU THAT I'M TOTALLY DISGUSTED WITH THE CUSTOMER SERVICE I'VE
RECEIVED AND THE TECH. SUPPORT I HAVE GOTTEN OR SHOULD I SAY HAVE NOT RECEIVED.
I PURCHASED LIKE A FOOL 3 DVD PLAYER MODEL NUMBER BD-C6500 AND A 55' TV AND I
HAVE COMPLAINTS GOING BACK TO 7/2010 WHEN I TOLD THEM THAT IT DOESN'T PLAY BLUE
RAY MOVIES AND I WAS TOLD TO DOWN LOAD THE FIRM WARE WHICH I DID AND HAD A DVD
SENT TO MY HOUSE AND MONTHS LATER STILL NO MOVIES AND CALLED AGAIN AND TOLD
THE SAME THING DOWN LOAD THE FIRM WARE WHICH I DID AND STILL NO MOVIES. I BEEN
BUYING MOVIES WITH THE HOPE WITH THE DOWN LOADS IT MIGHT WORK AND NOW I JUST GOT
A BRAND NEW MOVIE AND THE SAME THING NO MOVIE . SO THIS HAS BEEN A PROBLEM FOR
YEARS AND AT NO TIME WAS THE OPTION GIVEN TO ME TO SEND IT IN TO BE LOOKED AT .
AND TODAY 12/19 I GET MARK F. NUMBER 86031 WHO TREATED ME WITH A TOTAL LACK OF
RESPECT AND CARE AS A CUSTOMER WHO HAS SPENT GOOD MONEY ON YOUR PRODUCT. I AM
SAD TO SAY I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS IS HOW I GET
TREATED

Nov

Posted by Jackie Trautwein

11/30/12 7:44AM

I had a plasma Samsung tv, and it broke after 13 months. You extended warranty for 6 months, and the people you recommended to fix the tv, came out and put a "brand new" panel in the tv and told me the warranty on that "brand new" panel was only good for the warranty of the samsung tv, which I cannot understand, when the panel was suppose to be brand new. The tv broke again, and once again it was the panel, this time what your service company put in 7 months previous and because it was just out of the warranty time, no one at Samsung or the company who put in the panel, would cover it. This tv, was only 2 years old!!!!!!! That is unexceptable. I have bought Samsung for many years, my family as well. I will not buy Samsung again.

J

Nov

Posted by Kitty

11/9/12 3:09PM

So far, SAMSUNG SUCKS!! I, too, have a Samsung microwave, model # SMH9187W and the computer touch panel broke within the warranty period,as others mention below. Samsung agreed to pay for a new panel if I paid for the labor but now they refuse! We also have a fairly new Samsung TV - a non-flat-screen - that broke. The repair place said that the non-flat-screens NEVER break. If Samsung doesn't come through on the microwave, and I doubt they will, we will NEVER make another Samsung purchase again & we will get our friends/family/others to boycott Samsung!!

Nov

Posted by Trudy

11/9/12 10:24AM

Hello, I would like to thank you for your Samsung phones, from reading comments on here it seems like it is a place to share their concerns. I would like to thank you, I am visually impaired and have used Samsung phones all these years due to it is a phone geared to my visual disability. I has always been user friendly and well I have to say easy for me to read my messages and I appreciate that. On the downside my phone has finally died and put to rest and unfortunately with the price of a newer phone like the galaxy s series which i feel is even more visually friendly to surf the web and allow people to go that extra web mile so to speak is far too expensive for someone like me to afford, being on a disability income doesn't give me a lot of room to achieve such a luxury. I will be without a phone for awhile now but still wanted to share with you how pleased I am that you take into consideration for the visually impaired.

Nov

Posted by Anonymous

11/8/12 1:13PM

Your Samsung Galaxy Tablet is awful. Can't use or follow your inadequate little instruction guide. I plan to return to cosco tomorrow

Nov

Posted by Yogi

11/8/12 6:04AM

Samsung is clearly an unethical and unscrupulous corporation that has little regard for the consumer, their products, and their services.
Samsung products are poorly designed, and manufactured resulting in frequent malfunction and costly repairs. The components used in their manufacture are inexpensive and inferior quality and generally break. They are about selling products and DO NOT HAVE A CORPORATE STRATEGY that addresses service issues.
Samsung also contracts with incompetent repair centers for warranty work (our experience) or will replace defective products with yet another refurbished item...you just cannot win with this company! Be wary when they offer a replacement item without warranty, it is more than likely a refurbished item. This just keeps the repair cycle going ad infinitum!

Samsung has numerous Class Action Lawsuits that best serve the Attorney's filing them than result in any effective resolution for the consumer.
My suggestion is to file a complaint with the New Jersey Office of the Attorney General, Division of Consumer Affairs where Samsung is headquartered: phone (973) 504-6200 or email at [email protected]
Also contact the Federal Trade Commission
http://www.ftc.gov/bcp/consumer.shtm
This will alert these agencies to the severity of the issues consumers are facing with Samsung products and the lack of resolution provided by Samsung Customer Service. You just have to look at the reviews to see how many people are dealing with issues and this is only the people who take the time to voice their opinion. I will never buy any Samsung Products ever again after the run-around we faced with our TV issue. Good Luck!

Oct

Posted by upset

10/23/12 2:40PM

My galaxy s 3 is only 5 weeks old my battery failed the test at a sprint repair store. Samsung customer service told me I needed to send the battery to them before
They would replace it. That is horrible customer service! I cannot go without a phone at my job. It is completely unacceptable to have to go without a phone whensprint tested it. This sucks crap.

Oct

Posted by Very unsatisfied customer..

10/18/12 6:43PM

Samsung does not stand behind their product . We have a 52 inch tv and we have a purple line that has been on the screen for over a year. We thought it was our HD and it would come and go. I had to call several times to get them to replace it since my warranty expired they gave me grief. The tv is only 2 1/2 Years old. I have seen many complaints with the same issues we are having and they are denying they have had any issues. My brother in law bought the same tv 2 weeks before us and he had the same purple line. I finally asked for the corporate # and they would only give me an e-mail address. It has been 3 weeks since I complained and 5 days with no E-mail response back..I will never buy a Samsung product again.

Oct

Posted by Sue

10/17/12 7:20AM

PEOPLE BOYCOT THIS COMPANY MAYBE THAN THEY WILL STAND BEHIND THEIR PRODUCT AND ANSWER THEIR PHONES AND CARE ABOUT THEIR PRODUCTS>MAKE A STAND . I AM GOING TO POST THIS ON EVERY SITE AND PROGRAM POSSIBLE UNTIL SOMETHING HAPPENS.

Oct

Posted by jay Foster

10/9/12 7:43AM

Hello I am john Clinton Foster of morphues multimedia. There is a person that is coming to your office named Qaharr. Islam. He is going to pitch to you a is called the oracle. This system will revolutionize the way cellphones communicate foever. The whole phone concept was stolen by an ex partner of Kobe and just to be on the safe side I want to have this logged into your comments. Even if the nameis changed the root concept is mine. I envented the whole concept. This tech deals with a cloud based OS to work in conjunction with cell phone tech to make a long story short. A concept called the S.A.A.B.. SOCIAL ADVERTISING APPLICATIONAEY BROWSER. QAHARR ISLAM HAS CONACTED ONE OF YOUE REPRESENITIVES IN PHENIOX. ALL MY RECORDS ARE RECORDED TO MY LAWYERA ANS ALSO IF USED IT WILL RESULT IN LAWFULL ACTION. ALL MY RECORDS ARE RECORDED WITH MY ATTORNEY INGER GARCIA ESQUIRE OF FT LAUDERDALE FLA. ALSO HAVE RECORD OF EVRY EMAIL AND TRANSACTION MADE BY I JOHN C FOSTER AND QAHARR ISLQM AND CELL PHONE LOGGS FROM HIM STATEONG THAT HE IA SEEING YOUR COMPANY THROUGH ONE OF YOUR REPRESENITIVES OR APHILIATES. HE IS UNDER A VIDEO AGREEMENT IF HE BREECHES OUR AGREEMENT AND IT IS DATED. MY PHONE IS 4044382336. THANK YOY..

Oct

Posted by Robert

10/3/12 5:34PM

In Feb. 2011 I purchased a Samsung microwave mod#SMH9187W. I realize this is Oct. 2013 and the waranty is only good for one year but please be advised that this unit is in a house that is only used abpout three months of the year, therefore it would take about four years to equal one year of normal use. Never-the-less the control pad was replaced shortly after I purchased it but is no longer functioning. I'm sure that by now you realize that their is a design flaw with this equipment. I feel Samsung is responsible and should honor it's commitment to quality. Local calls have only referred me to repairmen at my expense. Please advise.

Sep

Posted by Jean

9/24/12 11:24AM

I have tried unsuccessfully to reach your offices regarding a refund that I requested in July 2012, and that you promised would be sent to me. I was contacted only after I notified the California State Attorney General's office of my unsuccessful attempts to reach you at that time. I have received no refund, nor have I been contacted. Not receiving this money for a refrigerator that I purchase in August of last year and that cannot be repaired, has created a hardship for me in more ways than one. Since I do not expect to hear from you, I am once again contacting the State Attorney General's Office to let them know that you have not followed through on issuing the refund. By the way, none of the numbers posted on-line for your office work and I can understand why you would not want them to.

Sep

Posted by dinesh

9/22/12 6:07PM

I perched samsung gal y duos at navimumbai on 4 june 2012 as a birthday gift for me,the product serial no is *352272/05/104084/7*, from the day one of perchase this product,givine problems ie internet connectivity,tochpad slow operation ie bottons not working,very poor operative,getting hang over while calling,screen pad operations are very slow ie while discconnecting to call,screen mot lightup so how i disconnect to call.also for switch on whem botton get pressed tjen screen will get on after half minut.
so while i m perchase this product with refer to my friends feedback even if i had faith on samsung monile,but now as useing this prodct i concluded that thd samsung mobile company is very bad,it do not take cutomer care
and one more most importamt thing that same product has given to samsung service centre for same problem resolution but he kept it for one day n give me back saying that all problems has solved but while i m switchng the mobile on in centre itself that has not get on and the same problems are as it so how telle ur srevice feedback what customer will do as such condition n
today without mobile person became a handicap man so with ur product give such type of quality n service then how can i manage my work without mobile..
as i spend 10000rupees to buy ur third class ptoduct n seferong lot of problem n huge lot of tension becoz of only ur tjird class product why i dont claim to u to retuen my valuable money?
u as a responsible person,i request u again n again that plz return my money bsck to me ,i dont want to ur product in my futur life
Plz help me when u have justice

Sep

Posted by Gucci

9/20/12 11:42PM

I presume that a big company like Samsung can provide good service and high quality of their products, but that is totally wrong when I purchased Samsung Galaxy Ace S5830i. The first experience is ridiculous.I purchased this phone almost two months ago i.e. 2nd July, 2012 in Jaipur (Rajasthan). Samsung office insisted me to go to Samsung Service Center, but I knew Samsung service center must take long time to solve the problem. I am wasting my time and money to buy everything origanal product from samsung just for my phone. I did not want to go Service Center and want to replace the handset immediately.

So, Samsung CEO, Dr. Oh-Hyun Kwon pleased do something what I am highlited interm of service and products, may be just the small problem was happend with me with the small amount of money that I contributed to success every company as well as samsung company especially in profit but you should be think further because it can give bad reputation among customer not just what happend now in news betweet your company and your competitor in us, so you should be take care of your customers and will take fast action about the products.

I will never purchase any product of Samsung.

Sep

Posted by Aya

9/18/12 8:41AM

Dear Sir,
I have a serious critical complaint that I need to share with whom it might concern .Around one year ago, I bought a Samsung mobile GT-I9003 and two days later, I had to exchange it from the store because there was always system error. The second phone was as lucky to work for 15 days and again they changed it for the same reason. The third set worked for exactly one year which drove me out of warranty and when I asked whether it was a manufacture or usage problem they claimed that it is not usage problem but they do not mind as it is out of warranty.
I phoned the support center 08000 726786 in Egypt to consult them of what to do. On 6 Sep, I talked to Ms. Dina Zareef and she said I had to visit the Customer Center again although I told her that I went twice. When I went to the center upon her request, the Center Manager was amazed of her attitude cause he said there was no need to come again all what they needed at the support Center is the report and I already had it. So the Center manager and I called them and we talked to Ms. Salma Elsayed and she apologized for her colleagueâ??s mistake and she said they will get back to me the same day which never happened. The next day I talked again to Mr. Mohamed Kamel who again apologized and said he will take the issue into his responsibility and get back to me in 48 hours which he never did. The following day I talked to Mr. Khaled Mohamed who apologized many times for these misunderstand and delays, but still with no feedback. Again I called Mr. Mohamed Kamel and in the worst ever attitude, he told me that he was sorry but the mobile was out of warranty which I was shocked to get as an answer after all.
Add to this, that during all phone calls I always wanted to talk to Ms. Nada Amr whom they said was the Duty Manager but around 9-10 phone calls that took place between me and the center she was never available to get my phone call.
And now, I would highly appreciate if I get some clarification on the following points:
First, if that damage is considered manufacture damage, then, why do I have to pay for the repair?
Second, why are these (supposedly descent) people treating clients like me in that bad attitude?
Third, why donâ??t they get back to me when they promise to do?
Fourth, why did they ask me to wait for all that time, if the answer is â??the device is out of warrantyâ???
Fifth, why do I have to change one cell phone three times and then repair it during one year time which affects my daily routine, business and personal financial plan?
Thanks in advance,
Aya Elghandour
002 01222153572
002 01001622226

Sep

Posted by NEVER ENDING PROBLEM

9/11/12 6:56AM

UPDATE 09/12/12
After contacting your Chief Executive Dr.Oh-Hyun-kwon I again contacted Intelisol on Tuesday September 4th/. The Technical person mentioned in my letter responded that he now had permission to obtain a Mother Board from the Division building new products and he expected to have the new Mother Board installed and ready for shipment that day. I said that was fine and that I
looked forward to the systems arrival.. I thought it was strange that I never received A tracking number from Intelisol as I understood was their practice once they shipped the unit back to the customer. I waited until today to follow up. I discovered that the unit was never shipped. Instead..it was sitting in their final testing area. Supposedly the new Mother Board had some kind of cliches. I asked why I never was notified. NO ANSWER WAS PROVIDED.Everday for the past week I have posted a sign on my residence advising the Postal Companies that if we were not home to deliver the package to my next door neighbor.
At this point I have run out of patience and must insist that immediate action be taken to remedy this situation. I will expect to be compensated for the time and effort that I have had to waste on this problem. Literally hours on the phone all to no avail.. Dear sir
I would like to bring your attention to an experience I had with an ALL-IN-ONE
Computer I purchased on July 19th 2012. The unit was a refurbished unit that I purchased on line at Walmart here in Ocala, Florida. The model number is DP700A3B=AO1US. The price was $578.00. Now before I purchased the unit I confirmed both from Walmart and your Samsung offices that this unit was refurbished by Samsong.With that sense of comfort, that it was a quality repair, I decided to go ahead and conclude the purchase.
As you know this particular unit supports Media but only via a cable box using HDMI cables. After transferring the data from my old system I then ordered from my cable company a cable box. In the mean time I must admit the computer delivered excellent performance;
Once the cable box was installed my Cable company hooked up the box to my computer. To my surprise I kept getting an error message over the channel picture. This sequence lasted exactly 7 seconds and the screen went blank. We tried several cable boxes over a period of two weeks,(including 2 manufactured by Samsung), Nothing worked.
I contacted Samsung Support at 1-800-726-7864. They did their best but eventually over a two week period I asked to talk to some hi-level technical staff. After another week of testing it was determined that the unit had a defective HDMI port and the Mother Board needed to be replaced.
Now at that point I thought seriously about returning the unit to Walmart but I had missed the deadline for Electronic returns. Besides they did not have another equivalent unit available. After some discussion with your techs it was decided to send the unit to Samsung but not directly. Their repairs were done by Intelisol. I called the phone number repeatedly but never got an answer. It was theN decided that your folks would issue a return postage form and I shipped it to Intelisol on August 8th.
I eventually was contacted by a repair specialist who after some discussions that although he actually was the original re-builder he did not have the equipment to test the Media portion of the system. I said okay just go ahead and install a new Mother Board.
He called me back a few days later and insisted that he found a way to test it and it worked. I then called your tech support and told them what Intelisol had said and your technical guy told me that I insist on replacing the Mother Board that because Intelisol would have to absorb the expense they were not motivated to perform the repair. I admit that at that point I almost was willing to just use the unit without the Media but my wife said that it was not our fault and we should insist they fix it. Okay, then Intelisol told me that the product will be ordered but it could take a week or two to get the part. That was back on the 15th of August still no part. Of course, it occurred to me why would anyone order a part if the existing one was not defective.

That is my sad story.
HELP

Sep

Posted by angryconsumer

9/7/12 3:23PM

I cannot believe Samsung is this bad with repairs. I've been working for several weeks trying to get my 55" LED TV fixed. I've spent hours on the phone with tech support - nothing they suggested I do has worked. They said I needed a Samsung repairman out - he's been out 3 times now (at the cost of $324 thank you very much) and the TV is still malfunctioning the same way. It turns off and on every 8 seconds. This has been weeks now. I just hung up with yet another agent - she told me I had to wait for the repairman to touch base with their tech support person to see why the TV is unrepairable - then that information goes to yet another group of people.

Weeks and weeks this has been going on. I think all Samsung is doing is delaying any type of resolution in the hopes I just give up.

I will never recommend nor will I ever again have a Samsung TV.

BUYERS BEWARE! Samsung will not "stand behind their products".

Aug

Posted by Cliff

8/20/12 2:45PM

They are selling junk.$1400. TV,46" model LN46C750,purchased 9/28/2012.Power supply board shot-----about $300. to repair.Customer service could care less.No more Samsung products ever! Buy American if you can.

Aug

Posted by Cliff

8/20/12 1:55PM

Aug

Posted by todd

8/12/12 2:01PM

bought a model Ln-t4069f a few years ago and wouldn't you know just after the warrenty run out i had vertical lines on the left side of the screen i contacted samsung about this but they basically said it's not there problem then i find out that this is a very common problem with faulty tab bonds and requires a new panel i paid big bucks for the t.v. and now it's unwatchable, not that anyone at corporate could give a crap about this just as long as the company makes the big profit. thanks for nothing

Aug

Posted by Anonymous

8/8/12 3:48PM

Android sent for repair, recived on August 1 by Samsung, estimated repair date August 4. Still not repaired. Customer Service is a joke. Long waits on hold, rude, abrasive, and still no repair or update.
NEVER BUY SAMSUNG AGAIN
NOTE THIS IS A CASH REPAIR NOT WARRANTY
TRY THE CORP NUMBER 973-601-6000 BUSY FOR HOURS
SO SAMSUNG HAS MY PHONE WITH NO END IN SITE!

Jul

Posted by JEFF KOZEMCHOK

7/11/12 10:15AM

I have a Samsung 52'' tv LN52A650A1FXZA S/N ALOT3CHQO349OK
I HAV CALLED SAMSUNG 10 TIMES TO HELP ME WITH THIS PROBLEM THE CLEAR PORTION OF THE BEZEL ON MY TV IS CRACKING FOR SOME REASON AND THEY WILL NOT HELP THIS TV COST ME $2,000 AND IT LOOKS BAD.

JEFF KOZEMCHOK